Partnership Director

Human Capital Education•Denver, CO

6d•$100,000 - $110,000•Onsite

About The Position

Human Capital Education (HCE) empowers colleges and universities to grow enrollment, build internal capacity, and improve student success through marketing, CRM optimization, analytics, and coaching. Formed through the merger of Elsmere Education and Human Capital Research Corporation, HCE offers data-driven solutions and transparent partnerships that help institutions turn insights into action and thrive in a changing higher ed landscape. The Partnership Director is accountable for building and maintaining long-term, productive relationships with clients, and developing and maintaining strategic account plans. The Partnership Director meets and interacts with clients regularly, and is responsible for understanding, managing, and striving to exceed client expectations. The successful candidate will be responsible for making sure clients see value throughout their entire Elsmere journey.

Requirements

Higher education experience required.
Minimum bachelor's degree from a regionally accredited college or university.
3+ years of experience in account management.
Thrives in a culture of coaching and feedback that encourages self-reflection and personal development.
Strong strategic thinking, communication, time management, organizational, and analytical skills.
Excellent verbal, written and interpersonal communication skills; highly collaborative team approach to work.
Effective active listening skills with an aptitude for building strong client relationships.
Good attitude, positive mindset, and commitment to the Elsmere values.
Ability to travel.
Perform other duties and responsibilities, as assigned.

Responsibilities

Strive to build, maintain, and create strong partner relationships.
Work closely with new and existing partners to assess their existing business practices to ensure onboarding alignment, proper account setup, and implementation support.
Collaborate with Marketing, Enrollment Services and Student Success to ensure business processes by partner are implemented and supported according to partner contract.
Work closely with internal teams to ensure timely resolution of partner-related challenges.
Develop and implement account engagement and execution plans to ensure business objectives are met and client sentiment is positive.
Serve as an internal advocate for the client, helping to drive support and change when necessary to help the client to achieve their objectives.
Develop and implement tailored strategies to optimize partner relationships, including regular updates, process improvements, and contractual obligations.
Utilize Salesforce to accurately record and update all interactions with partners.
Lead new partner and new program launches, coordinating with partners and key internal stakeholders to deliver on-time launches of services
Provide other assistance as needed in support of department's efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients.