Partnership & Access Liaison (PAL), Neurological Rare Disease - Baltimore/DC & Virginia Ecoystems

Genentech • San Francisco, CA

98d • $136,000 - $253,000

About The Position

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system. As a PAL your role involves supporting patients and caregivers interested in Evrysdi and SMA, as well as those already prescribed Evrysdi. This field-based position provides reimbursement and educational assistance to patients and caregivers considering or undergoing therapy.

Requirements

• Bachelor's Degree required.
• Clinical experience with patients required.
• 5+ years of field-based experience in patient services/reimbursement/pharmaceutical desired.
• Experience directly supporting patients required.
• Strong communication skills including public speaking and presentation experience.
• Knowledge and adherence to HIPAA guidelines, FDA requirements, and internal Compliance guidelines.
• Ability to effectively collaborate with case managers and account managers, handle difficult patient cases, and respond promptly to prevent treatment lapses.

Nice To Haves

• Registered Nurse preferred, not required.
• Case management experience.
• Orphan or Rare disease experience.
• Bi-lingual English/Spanish highly preferred.
• Account management/institutional experience.

Responsibilities

• Building advocacy relationships and supporting the SMA community at events.
• Collaborating with patients, families, and physicians to address medication access barriers.
• Providing education and ongoing support to patients and caregivers for Evrysdi, including product information, dosing and administration, reimbursement services, and other needed education.
• Maintaining regular contact with patients and responding to their specific requests.
• Assisting patients with insurance options and resolving logistical challenges with insurance and pharmacies.
• Creating awareness and educating through local advocacy and programming, including coordinating patient programs and education at conferences.
• Responding promptly to patient and caregiver questions and concerns, providing resources to resolve issues while ensuring compliance with HIPAA and patient privacy policies.

Benefits

• Discretionary annual bonus based on individual and Company performance.
• Equal opportunity employer policies.

What This Job Offers

• Job Type: Full-time
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree