Partner Support Specialist

Isolved • Phoenix, AZ

122d

About The Position

Join us as a Full-Time Partner Support Specialist and take your career to new heights! This exciting role allows you to solve real-world problems and make a profound impact on our partners while working from the comfort of your home 2 days per week, and 3 from one of our incredible offices (coverage required until 5 pm PST/8 pm EST). Imagine the thrill of engaging with diverse clients across various locations, including Dubuque, IA; Springfield, MA; Charlotte, NC; Phoenix, AZ; Fremont, IN; or West Chatham, MA, guiding them through troubleshooting scenarios that enhance their experience. In this dynamic position, you'll collaborate with a talented team that thrives on innovation and customer-centricity. Your empathy and problem-solving skills will shine as you provide top-notch support via phone and email, allowing you to create memorable customer journeys. Embrace the opportunity to work in a fun, flexible environment that values high performance and teamwork.

Requirements

• 4-year degree or equivalent.
• 2-4 years business experience preferred or equivalent combination of education and experience.
• Proven track record of working in a customer-facing role.
• A high level of accuracy and attention to detail.
• Excellent presentation, written communication and interpersonal skills.

Responsibilities

• Deliver exceptional technical support to Certified Network Partners, including ASOs and PEOs.
• Develop a deep understanding of the isolved People Cloud platform, specializing in areas like Benefits or Time.
• Efficiently triage inquiries and troubleshoot issues.
• Maintain case load accountability through the Dynamics system.
• Contribute to enhancing partner satisfaction by sharing feedback and improving support processes.
• Engage with internal teams to ensure partners receive the most current information and solutions.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Competitive Salary + Bonus
• Employee Discounts
• Flexible Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree