Partner Support Specialist

BASYS Processing•Lenexa, KS

12d•Hybrid

About The Position

We are looking for a proactive and adaptable Partner Support Specialist to join our team. In this role, you will play a key support role to the Partner Support Managers (PSM), collaborating across multiple departments to ensure seamless operations. You will help maintain a positive work environment by consistently aligning with our organizations mission, vision, and values. This position is an excellent opportunity for someone eager to develop a wide range of skills, with the potential to transition into a full Partner Support Manager role as growth opportunities arise. The ideal candidate will be highly organized, resourceful, and enthusiastic about taking on new challenges to contribute to the success of our partner management initiatives.

Requirements

This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
Strong interpersonal skills, conducive to team development
World Class problem-solving skills
Exceptional analytical skills for analyzing client data
Time management and multitasking skills in order to handle multiple tasks at once
Strong organizational skills and attention to detail
Strong written and verbal communication skills
Bachelor's degree in business administration, accounting, marketing or other related fields is preferred
A minimum of 2 years of experience in a financial institution, customer service, or other related fields is required.
Strong communication skills required
Proficiency in Microsoft Office suite, CRM

Responsibilities

Provide administrative support to partner support managers, demonstrating initiative and flexibility to actively participate and contribute in various areas.
Collaborate with internal departments using written and verbal communication to meet partner/team needs.
Assist PSM team in the execution of Conversions when they arise.
Coordinates day-to-day office operations such as maintaining records and documents, researching and compiling information for and preparing reports, aiding partner support managers with partner visits.
Assist in managing Finance requests such as loss cases and determining if 100% billing to partner is necessary, distribution of invoices to partners, collection and distribution of W-9 forms to partners.
Take ownership of smaller projects to support the overall PSM function, helping to free up higher-level strategic tasks for PSMs.
Regularly review and update partner facing materials including but not limited to Partner Campus, Partner Newsletter and Basys University.
Assist PSM Lead with projects of various complexity, using administrative skills to plan, coordinate, and follow up with contributors and follow through to completion.
Joins partner calls with PSM as needed.
Coordinates and relays information throughout multiple departments as needed.
Performs and resolves task within given SLA.
Interfaces with employees at all levels as well as external customers, representing the company professionally at all times
Will be responsible for learning and understanding other departments at Basys
Completes other assigned duties as requested.