Partner Support Associate I

Sunbit•Las Vegas, NV

32d•$18•Onsite

About The Position

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere. Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies) The team at Sunbit is looking for a self-motivated and ambitious Partner Support Associate to join our Las Vegas, Nevada office. Your primary duty will be to answer calls from our valued retail partners and support them however possible. Other responsibilities for this role include technical troubleshooting software and hardware, answering financing questions and other duties as assigned. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

Friendly and helpful phone demeanor
Call Center experience (both B2B and B2C experience is a plus)
Basic technical troubleshooting skills
Strong typing and computer skills

Responsibilities

Maintain our Call Center database by entering information
Ensure that our Retail Partner’s service issues are resolved promptly, professionally, and thoroughly
Follow scripts to handle a variety of situations
Follow up with retail partners as needed
Determine call center requirements by working with our retail partners
Manage escalated calls with courtesy and professionalism
Other duties as assigned

Benefits

Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Open door policy / Open office floor plan