Partner Success Specialist

Bolt New US

127d

About The Position

As a Partner Success Manager at bolt, you will work closely with our partners to drive adoption of our platform, strategically grow accounts, and support renewals. You’ll gain a deep understanding of our clients’ businesses and align bolt’s product offerings with their digital distribution goals. You will be expected to work both independently and collaboratively across teams to deliver meaningful results, while bringing an entrepreneurial mindset to problem-solving and partner success. This role will report to a Partner Success Lead but will benefit from ongoing collaboration and mentorship across the broader team.

Requirements

• College degree or equivalent practical experience.
• 4–5 years of operational or execution leadership with customer-facing experience.
• Familiarity with two or more of the following areas: sales, service, technology, or business operations.
• Strong relationship-building, communication, and presentation skills.
• Proven ability to lead projects and effectively leverage internal resources.
• Willingness to contribute to strategy while also being hands-on when needed.
• Ability to travel up to 20% for face-to-face customer meetings.

Nice To Haves

• Insurance industry experience.
• Experience in SaaS or consulting engagements.
• Background in designing and delivering digital customer experiences.

Responsibilities

• Lead small to mid-level customer accounts and/or support large enterprise customers.
• Drive customer adoption post-implementation: build relationships, support workflow integration, coordinate deliverables, and serve as an escalation point for issues.
• Measure and report on KPIs that define success.
• Identify strategic growth opportunities by understanding customer objectives; collaborating with bolt leadership to recommend product solutions that enhance customer value.
• Contribute to the creation of Statements of Work (SOWs).
• Provide regular project updates, revenue forecasts, and other key information to both customers and internal leadership.
• Support customer retention efforts through renewal discussions and negotiations; coordinate final agreements with customers and bolt leadership.
• Develop deep expertise in bolt’s solutions to represent customer needs in product development and internal prioritization.
• Help improve internal best practices based on customer insights.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees