Partner Success Specialist - California

Curriculum Associates

9d•Remote

About The Position

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. Partner Success Specialist – California The Partner Success Specialist serves as the central point of contact for educators utilizing a number of Curriculum Associates’ products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations, utilizing efficiency tools to impact large numbers of educators with planned outreach. The Partner Success Specialist is also responsible for providing responsive service to educators in need of assistance with various aspects of their program implementation. The Partner Success Specialist partners with internal team members to provide best-in-class service to our educators. Location: We are seeking to hire a candidate who will work remotely, and will support Pacific Standard hours. We are seeking a candidate that start within the next 30 days. The impact you’ll have: Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving educator needs to ensure strong implementations Consistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start, partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for implementing the program Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team members and educators Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect platform Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding their implementation success Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-quality service for educators Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our impact in these accounts Support territory pilot strategy with new and existing users to achieve a strong conversion rate Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations

Requirements

You have an Associate’s Degree or equivalent experience
You have 1 year or more experience in customer service, sales, or teaching (or a combination)
You have a combination of education and experience that proves competency in the requirements of the role
You are proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365)
You have strong listening and communication skills – both oral and written
You have strong interpersonal and customer centric skills – build trust and dependability
You are an ongoing learner – able to learn and incorporate new and complex concepts quickly
You are results oriented – follow through to complete assignments , a self-starter, and able to work independently, with some direction and collaboratively, in a team environment
You possess a high attention to detail and ability to follow complicated directions
You are effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and pressing deadlines
You demonstrate integrity, ethical standards, and a professional demeanor
You employ strong organizational and time management skills, along with the ability to prioritize tasks based on importance
You feel comfortable in a fast-paced environment
You exhibit excellent problem solving and analytical capability

Nice To Haves

Bachelor’s Degree in Education or Marketing/Business
2 years or more experience in customer service, sales, or teaching (or a combination)
Previous experience as a K-12 Educator, in Education Sales, or in Customer Management

Responsibilities

Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving educator needs to ensure strong implementations
Consistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start, partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for implementing the program
Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team members and educators
Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect platform
Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding their implementation success
Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements
Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-quality service for educators
Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our impact in these accounts
Support territory pilot strategy with new and existing users to achieve a strong conversion rate
Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations