Partner Success Manager
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About The Position
In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful ServiceNow Partner Delivery Practices. Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally. Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement these ServiceNow products/solutions. Work closely and collaboratively with the Alliance and Channels Ecosystem (ACE) partner management teams in each geography to ensure visibility into which partner practices have been validated. Enhance the existing quality metrics to ensure there is a comprehensive set of KPI's aligned to measure implementation quality across partner led implementations globally. Work with partners to develop their ServiceNow delivery practices and provide Alliance teams with insight into Partners who have validated Practices. Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area. Support escalations related to partner led implementations and drive remediation. Be recognized as a thought leader by the business unit, sales teams, and partner organizations. Present Executive level insights on partner implementations and related Practices.
