Partner Success Manager

Pax8

1d•$70,000 - $100,000

About The Position

Pax8 is the leading cloud marketplace for technology professionals, making the cloud journey simple, smart, and seamless. We empower thousands of partners worldwide by combining cutting-edge technology, actionable insights, and proactive service to deliver an unparalleled experience. Our mission? To be the world’s favorite marketplace for buying cloud products. We’re fast-growing, dynamic, and full of energy—with a start-up vibe that gives you the chance to make a real impact. At Pax8, culture isn’t just a buzzword—it’s the heartbeat of everything we do. As a Partner Success Manager (PSM), you’ll be the trusted advisor for our top Voyager Alliance Members, ensuring they get maximum value from their relationship with Pax8. Your mission is to strengthen long-term partnerships, drive satisfaction, and reduce churn by identifying challenges early and solving them proactively. This is not a quota-driven sales role or reactive support position. Instead, you’ll focus on building strategic relationships, enabling predictable outcomes, and making the partner voice central to our go-to-market strategy.

Requirements

3+ years in Partner Success, Customer Success, Account Management, or similar roles in SaaS, cloud, or channel environments.
Strong understanding of the Managed Service Provider business model.
Proven ability to build strategic relationships and work cross-functionally.
Data-driven mindset with experience interpreting partner health metrics.
Excellent communication, negotiation, and problem-solving skills.
Bachelor’s degree or equivalent experience.

Responsibilities

Act as a partner advocate, ensuring needs are met and journeys are supported post-sale.
Drive retention and growth through increased product adoption and cloud spend.
Align Pax8 resources with partner goals and success metrics.
Track and analyze key metrics like churn rate and engagement levels.
Apply the LAER model (Land, Adopt, Expand, Renew) to maximize retention.
Share actionable insights with leadership to strengthen engagement.
Serve as the central point of contact for assigned partners.
Collaborate cross-functionally to resolve escalations and mitigate risks.
Identify recurring issues and implement scalable solutions.
Use CRM and health tools to prioritize accounts and guide interactions.