Wix-posted 8 days ago
Full-time • Mid Level
Hybrid • Miami, FL
5,001-10,000 employees

Join the Wix Partner Success Managers team and play a pivotal role in making Wix the go-to choice for agencies building client websites. In your day-to-day, you will: Build and maintain relationships with partners (existing and newly onboarded) around the world, with a primary focus on North America Identify opportunities to help your partners grow their business using Wix Advocate internally for our partners by understanding their challenges and product gaps, contributing to the product roadmap Provide high-level product support and create opportunities for technical training through face-to-face meetings and calls Be responsible for partner retention At this time we are seeking Miami-based candidates or candidates who can commute to our office. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.

  • Build and maintain relationships with partners (existing and newly onboarded) around the world, with a primary focus on North America
  • Identify opportunities to help your partners grow their business using Wix
  • Advocate internally for our partners by understanding their challenges and product gaps, contributing to the product roadmap
  • Provide high-level product support and create opportunities for technical training through face-to-face meetings and calls
  • Be responsible for partner retention
  • You have over 3 years of experience in Customer Success or Account Management in a client-facing role
  • Proven experience working in a tech company or with a technical product, with a demonstrated ability to train, lead, and manage client accounts effectively
  • You’re a natural relationship builder, fostering trust and confidence through effective hands-on product guidance, and you excel at creating a tailored customer approach that adapts to each client’s needs
  • You can prioritize tasks and work within deadlines effectively
  • You’re passionate about excellence, learning, and personal growth
  • Working in online marketing, experience with analytics and interpreting data to drive actions, and the ability to create and give presentations - a big advantage
  • Bonus points if you speak 2 or more languages
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