Partner Success Manager

Entech Computer Services LLC • Bradenton, FL

207d

About The Position

The Partner Success Manager serves as a strategic liaison between Entech and its partners, ensuring long-term client satisfaction, retention, and growth. Acting as a trusted advisor, the PSM is responsible for understanding partner business goals, aligning Entech’s solutions to support those goals, and delivering an exceptional partner experience. The ideal candidate is skilled in relationship management, technology consulting, and communication, driving engagement and maximizing value from Entech’s services and solutions. Partner Success Managers are also known as Account Managers and/or vCIO in the Managed Services space.

Requirements

• 3+ years of experience in account management, client engagement, or customer success—preferably in an Information Technology or Managed Services environment.
• Experience delivering IT strategy, client roadmaps, or budget reviews.
• Proven track record of managing client relationships through a consultative approach and driving revenue growth through retention and upselling.
• Strong understanding and applicable working knowledge of technology solutions such as cloud services, cybersecurity, Information Technology infrastructure and business critical applications.

Responsibilities

• Partner Retention and Satisfaction.
• IT Roadmaps and Budget Delivery.
• Strategic Partner Engagement.
• Opportunity Pipeline Management.
• Service Request Oversight.
• Event Promotion and Participation.

Benefits

• Free Employee Medical Insurance
• Additional Employer Paid Medical Options
• Fully Vested 401(k) Match
• Flexible Time Off (an unlimited amount of paid time off days)
• Free $10,000 Life Insurance Policy
• Six Paid Holidays – PLUS Black Friday!
• Flexible Schedule Options
• Fun Employee Events – Yearly Culture Building Events
• Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree