Partner Success Manager 4

Hyland

13d

About The Position

The Partner Success Manager 4 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 4 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes.

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of experience in partner success channel management customer success or account management within a SaaS environment.
• Microsoft Windows and Office proficient
• Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with executive presence
• Excellent organizational multi-tasking and time management skills
• Excellent collaboration skills applied successfully within team as well as with all levels of employees in other areas
• Excellent Microsoft Excel skills
• Excellent leadership sound judgement and business acumen skills
• Excellent facilitation and project management skill
• Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Excellent data gathering interviewing and analytical/problem solving skills
• Excellent critical thinking and problem solving skills
• Excellent ability to use original thinking to translate goals into the implementation of new ideas and design solutions
• Self-motivated with the ability to manage projects to completion independently
• Able to thrive in a fast paced deadline driven environment
• Excellent attention to detail
• Demonstrated ability to influence motivate and mobilize team members and business partners
• Excellent ability to develop and use engaging informative and compelling presentation methodologies
• Excellent ability to handle sensitive information with discretion and tact
• Excellent ability to establish rapport and gain the trust of others; effective at gaining consensus
• Ability to work independently and in a team environment
• Ability to coach mentor and provide feedback to team members in a timely manner
• Ability to provide guidance and support to developing team members
• Excellent knowledge of systems administration
• Excellent knowledge of operating systems such as or
• Excellent knowledge of Linux Operating systems
• Excellent knowledge of Microsoft Operating systems and products
• Excellent knowledge of Unix Operating systems
• Native fluency in the foreign language (written/spoken)

Responsibilities

• Own executive-level relationships with global and strategic partners aligning on mutual business outcomes and growth strategies.
• Develop and execute comprehensive partner success plans including enablement roadmaps co-selling strategies and customer adoption initiatives.
• Lead quarterly business reviews (QBRs) with partners and internal stakeholders to assess performance identify challenges and define next-step actions.
• Collaborate cross-functionally with sales product marketing and support to ensure partner readiness and seamless end-customer experiences.
• Identify and scale best practices to improve the partner success framework and overall partner journey.
• Provide insights into partner market trends and competitive dynamics to inform global partner strategy.
• Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge
• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends
• Mentor coach train and provide feedback to other team members; provide feedback to leadership on abilities of team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level