Partner Success Lead (Recruiting marketplace)
About The Position
Our client is building the infrastructure behind the next generation of recruiting firms. Their recruiting marketplace connects companies with specialized recruiters to fill critical roles, transforming hiring timelines from months into days. Backed by $25M of funding, the company has achieved explosive 40x revenue growth since 2024, surpassing eight figures in ARR. The platform serves iconic companies including Palantir, Ramp, Rippling, Cursor, Windsurf, Decagon, and Hightouch. The Mission Empower recruiters to operate at their highest potential by providing them with AI-powered infrastructure that scales their impact without replacing their expertise. On this platform, recruiters earn 3x-5x more than in traditional roles, with top performers earning $1M+ annually. The Opportunity As Partner Success Lead, you’ll be the one to establish how we support and scale our recruiter ecosystem. This is a player-coach role: you’ll start as an individual contributor, working directly with recruiters and building the playbooks, processes, and systems that will form the foundation of Partner Success at Paraform. As the function grows, you’ll have the opportunity to hire and lead the team.
Requirements
- 4+ years' experience in customer success, account management, operations, or consulting at a fast-growing startup (from Series A to pre-IPO) or high-performance organization
- Built a customer success function or created processes: taking on accounts, building processes, or turning around at-risk clients
- Led partner/client relationships end-to-end
Nice To Haves
- Bonus: Solid academic background (top university, high GPA) or equivalent professional achievement
- Bonus: Experience working with SMB/entrepreneur-style customers
Responsibilities
- Take Partner Success from scratch to scale, setting the standards, workflows, and metrics that will define the function
- Own relationships with high-value recruiters and agencies, ensuring they’re onboarded, productive, and growing on Paraform
- Build and refine playbooks, processes, and metrics for how Partner Success operates
- Identify recurring recruiter pain points and design scalable solutions
- Serve as the connective tissue between recruiters and our Ops/Product teams - surfacing insights that improve the platform
- Lay the foundation for a team: help define roles, hire, and mentor as we expand Partner Success
Benefits
- Competitive base salary: $120,000–$200,000 with equity package. Everyone is an owner and co-creator
- 0→1 ownership: take Partner Success from scratch to scale, setting the standards that will define the function
- Path to leadership: build and manage a Partner Success team as the company scales
- Work with innovators like Scale AI, Ramp, Palantir, and Applied Intuition
- Visa sponsorship available for the right candidates
- Be part of a 60-person team at a Series A→B rocket ship backed by Silicon Valley's finest
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
