Partner Success Intern (Unpaid for Course Credit Only)
About The Position
We are looking for a motivated Client Success Intern to join our team. In this role, you will shadow the Client Success team to understand h ow we support universities and educational institutions in adopting immersive VR technology. This is not a "coffee run" internship. You will gain a front-row seat to the EdTech revolution, learning the ins and outs of SaaS account management, VR hardware deployment, and user adoption strategies. You will finish this internship with a strong under standing of how to manage complex client relationships and technical implementations.
Requirements
- Currently enrolled in or recently graduated from a program related to: Business, Communications, Marketing, Technology, Customer Experience, Operations or similar field
- Ability to receive academic credit (if applicable or preferred)
- Strong written and verbal communication skills
- Basic understanding of customer service or customer experience principles
- Comfortable using tools such as: Email, Microsoft Office
- Organizational and time-management skills
- Ability to learn new systems quickly
- Professional and courteous communication style
Responsibilities
- Assist the CS team in preparing materials and resources for new university launches.
- Review and update our Help Center articles, FAQs, and "How-To" gyides to ensure they are current and user-friendly.
- Aggregate and categorize user feedback from faculty and students to help the Product team prioritize new features.
- Research trends in higher education and VR to help the Partner Success team anticipate their partner needs.
- Assist in maintaining accurate client records in our CRM (Customer Relatioinship Management) system.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
51-100 employees
