Partner Success Coordinator

Greenlight Financial Technology • Atlanta, GA

285d

About The Position

Greenlight is looking for a Partner Success Coordinator who is tremendously motivated and detail-oriented person to join our sales team. This person will manage relationships with our growing portfolio of financial institutions. We're looking for someone with strong interpersonal skills that can work internally and externally to bring the best Greenlight experience to our Partners and their customers. This role is perfect for a naturally inquisitive self-starter that loves to learn. This team moves fast and is always hustling, so you will need to be able to effortlessly navigate several concurrent projects while finding opportunities to develop reproducible processes. You will vigorously measure and analyze results that you and your teammates can use to further enhance our partner relationships and customer experience.

Requirements

• 1-3 years of experience in account management, customer success, program management, sales, marketing, or product.
• 3.0 GPA or higher.
• Bachelor's Degree.
• Local residency in the Atlanta or Boston area.
• Strong analytical and organizational skills.
• Effective communication and relationship building skills.
• Ability to work collaboratively with a small team.
• A strong desire to learn, grow, and take ownership.
• A willingness to learn and adapt as needed in a fast-paced environment.
• An ability to think analytically, support ideas with numbers, and story tell with data.

Responsibilities

• Support partners from program adoption and then manage the day-to-day to set priorities, drive delivery timelines, and ensure flawless execution of programs.
• Maintain high levels of partner engagement with a focus on partner satisfaction and customer adoption of Greenlight.
• Build relationships and serve as the point of contact between partners and Greenlight.
• Proactively spot and correct any issues affecting partner satisfaction or customer experience.
• Analyze business performance to identify opportunities for product or marketing optimization - then aid in driving partner adoption, and ultimately opportunity, implementation and execution.
• Work cross functionally with marketing, analytics, finance, compliance, and customer service to drive success of partner programs and initiatives.
• Collaborate with business development leadership to manage internal reporting and forecasting.
• Collaborate with marketing to make best practice recommendations to our partners, and project manage the marketing execution of those recommendations.

Benefits

• Medical, dental, vision, and HSA match.
• Paid life insurance, AD&D, and disability benefits.
• Traditional 401k with company match and Roth IRA.
• Unlimited PTO.
• Paid company holidays and pop-up bonus holidays.
• Mental health resources.
• 1:1 financial planners.
• Fertility healthcare.
• 100% paid parental and caregiving leave, plus cleaning service and meals during your leave.
• Flexible WFH, both remote and in-office opportunities.
• Fully stocked kitchen, catered lunches, and occasional in-office happy hours.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree