Partner Solutions Lead

LogicMonitor • Austin, TX

9h • Hybrid

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
As a Partner Solutions Engineer, you’ll work closely with our certified delivery partners to ensure high-quality, technically sound implementations of the LogicMonitor platform. Your primary focus will be supporting partners in the field through readiness validation, hands-on technical mentoring, implementation QA, and escalation support. You will own the delivery & technical best practice enablement for select Partners, bridging the gap between readiness and autonomy through structured oversight and execution support.
This is a new role designed to scale our partner delivery motion through quality assurance, delivery standardization, and technical guidance, ensuring that every implementation, whether delivered by LogicMonitor or our partners, meets the bar for excellence.

Requirements

• 5+ years of hands-on practical experience in technical implementation, solutions engineering, or professional services
• Strong understanding of infrastructure monitoring, observability, or IT operations tools (LogicMonitor strongly preferred)
• Experience guiding technical users through product setup, configuration, or troubleshooting in a customer or partner-facing environment
• Ability to review and give feedback on technical work, including dashboards, alert routing, integrations, or platform configurations
• Comfortable working across teams and jumping between technical delivery, feedback sessions, and program design discussions
• Strong communicator who can explain technical concepts clearly and build trust with partner engineers
• Interest in helping build a new program from the ground up, including shaping processes, creating tools, and improving how we support partner delivery

Responsibilities

• Refine the technical side of LogicMonitor’s partner delivery assurance program, including readiness assessment, hands-on coaching, QA review, and delivery quality standards
• Work closely with our Technical Enablement team to ensure awareness and compliance with badge and certification prerequisites that are designed and delivered by the training team
• Work closely with Professional Services, Technical Enablement, and Solutions Engineering to define what a “good” implementation looks like and how we measure a successful partner delivery
• Review partner consultant work, technical demos, and implementation outcomes to coach, guide, and validate delivery readiness
• Act as the main technical point of contact for partners as they start delivering projects, answering questions, reviewing configurations, and helping them troubleshoot blockers
• Participate in early projects by shadowing or co-working with partners to ensure they’re applying best practices and meeting expectations
• Surface recurring partner gaps and contribute to building tools, templates, and technical resources to support partner success at scale; additionally, solicit best practices from Partners to feed a continuous cycle of delivery best practices for LogicMonitor
• Collaborate cross-functionally to refine how we track and score partner readiness and technical performance over time

Benefits

• Comprehensive health, dental and vision coverage
• Generous parental leave policies
• Access to our Employee Assistance Program and various Wellness programs
• A 401K with company matching
• A Lifestyle Spending Account
• An unlimited vacation policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed