Openai-posted 4 months ago
Full-time
Hybrid • San Francisco, CA
Professional, Scientific, and Technical Services

The Solutions Architecture team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors and technical partners to our customers, helping them build and execute their AI adoption strategy post-sale. Our mission is to develop a strong backlog of GenAI use cases tailored to each customer's industry and to drive these initiatives from prototype to production through hands-on technical guidance and partnership. As a Partner Solutions Architect, you'll support systems integrators and their most strategic customers transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

  • Deeply embed with GSIs, RSIs, and boutique SIs as the technical lead, serving as their technical thought partner to ideate and build novel applications on our API for their customers.
  • Work with senior SI and customer stakeholders to identify the best applications of GenAI in their industry and to build/qualify a comprehensive backlog to support their AI roadmap.
  • Intervene directly to accelerate customer time to value through building hands-on prototypes and/or by delivering impactful strategic guidance.
  • Forge and manage relationships with SI and customer stakeholders to ensure the successful deployment and scale of their applications.
  • Codify solution packages and architectural patterns to accelerate time to deployment for customers and partners.
  • Lead technical support during partners' initial projects to ensure successful implementations and mentor their technical teams towards self-sufficiency in delivering OpenAI-powered solutions.
  • Scale the Partner Solutions Architect function by sharing knowledge, codifying best practices, contributing resources to our open-source repositories, and publishing resources to internal and external knowledge bases.
  • Validate, synthesize, and deliver high-signal feedback to the Product and Research teams.
  • 8+ years of technical consulting (or equivalent) experience, managing C-level technical and business relationships with complex global organizations.
  • Led complex technical projects and programs with many stakeholders, ideally within or through an SI.
  • Industry experience in programming languages like Python or Javascript.
  • Led complex implementations of Generative AI and/or traditional ML solutions.
  • Built and/or delivered prototypes using the OpenAI API.
  • Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
  • Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
  • Humble attitude, eagerness to help colleagues, and a desire to do whatever it takes to make the team succeed.
  • Relocation assistance to new employees.
  • Hybrid work model of 3 days in the office per week.
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