Partner Solutions Architect

ServiceTitan

1d

About The Position

Ready to be a Titan? We are seeking a Partner Integration & Certification Architect – for our App Marketplace program with 3-5 years of experience to drive the development of the partner ecosystem. In this role, you will be responsible for building and enhancing the integration frameworks, recommending integration approaches and API based solutions to partners and customers and ensuring a seamless development experience. This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. It is a critical role that will underpin our efforts to delight our eco system partners. What you'll do: Partner Technical Enablement: Advise third-party developers and partner teams on best practices for designing, building, and integrating apps using our APIs. Review partner solution architecture and integration plans. Support partners with hands-on troubleshooting (e.g., using Postman to debug API requests) API Solutioning Support: Review partner technical architectures, propose scalable and secure integration solutions, and help troubleshoot implementation challenges. App Certification: Lead the technical certification process for partner apps before they are published on our App Marketplace; ensure apps meet functional, security, and compliance standards. Validate app compliance with security, quality, and functional requirements. Document and communicate feedback clearly to partners; help them remediate issues. Maintain records of certification progress and partner technical status. Technical Documentation & Guidance: Support partners in understanding API documentation, Postman collections, and other integration tools. Contribute to or improve technical documentation, integration guides, and Postman collections.Run technical workshops or office hours for partner enablement when needed Cross-team Collaboration: Work with internal product, engineering, and marketplace operations teams to continuously improve certification criteria and partner onboarding experience. Technical Advocacy: Capture partner feedback and provide insights to improve API offerings and partner experience. What you'll bring: Strong hands-on experience with RESTful APIs, including API design, testing, and troubleshooting Proficiency using Postman for API testing and documentation Solid understanding of authentication frameworks (e.g., OAuth 2.0) Experience advising external technical teams or customers on integration projects Strong problem-solving and communication skills Familiarity with app marketplaces, SaaS ecosystems, or partner integrations is a plus Strong persuasive communicator; able to effectively engage with different work styles and both technical and non-technical audiences Strong writing, presentation, and project planning skills Self-motivated, goal-oriented, with excellent organizational skills Proven ability to deliver on commitments and timelines Demonstrates leadership qualities: professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Requirements

• Strong hands-on experience with RESTful APIs, including API design, testing, and troubleshooting
• Proficiency using Postman for API testing and documentation
• Solid understanding of authentication frameworks (e.g., OAuth 2.0)
• Experience advising external technical teams or customers on integration projects
• Strong problem-solving and communication skills
• Strong persuasive communicator; able to effectively engage with different work styles and both technical and non-technical audiences
• Strong writing, presentation, and project planning skills
• Self-motivated, goal-oriented, with excellent organizational skills
• Proven ability to deliver on commitments and timelines
• Demonstrates leadership qualities: professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence
• 4–7 years in a technical role involving API integrations, solutions engineering, partner enablement, or technical account management
• Prior experience working directly with external partners or customers on integrations
• Strong problem-solving and analytical skills
• Excellent communication skills to explain technical topics clearly to external partner engineers and business stakeholders
• Ability to manage multiple partner relationships and deadlines simultaneously
• Collaborative mindset to work cross-functionally
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience)

Nice To Haves

• Familiarity with app marketplaces, SaaS ecosystems, or partner integrations is a plus
• Familiarity with SaaS ecosystems and app marketplaces preferred

Responsibilities

• Partner Technical Enablement: Advise third-party developers and partner teams on best practices for designing, building, and integrating apps using our APIs. Review partner solution architecture and integration plans. Support partners with hands-on troubleshooting (e.g., using Postman to debug API requests)
• API Solutioning Support: Review partner technical architectures, propose scalable and secure integration solutions, and help troubleshoot implementation challenges.
• App Certification: Lead the technical certification process for partner apps before they are published on our App Marketplace; ensure apps meet functional, security, and compliance standards. Validate app compliance with security, quality, and functional requirements. Document and communicate feedback clearly to partners; help them remediate issues. Maintain records of certification progress and partner technical status.
• Technical Documentation & Guidance: Support partners in understanding API documentation, Postman collections, and other integration tools. Contribute to or improve technical documentation, integration guides, and Postman collections.Run technical workshops or office hours for partner enablement when needed
• Cross-team Collaboration: Work with internal product, engineering, and marketplace operations teams to continuously improve certification criteria and partner onboarding experience.
• Technical Advocacy: Capture partner feedback and provide insights to improve API offerings and partner experience.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level