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At Intercom, our partners are essential to scaling our impact and their success starts with world-class enablement. As a Partner Services Manager, you'll be the go-to expert on how partners deliver services and onboard customers using our proven methodology and platform. You'll help design and launch a robust partner enablement program, equipping partners with the knowledge, tools, and best practices they need to successfully implement Intercom and drive long-term customer success. This is a foundational role with room to grow. You'll simplify complex technical topics, guide partners through onboarding and implementation, and act as a liaison between partners and our technical teams. Over time, the role may expand to include broader program management, partner performance tracking, and more.