Partner Service Desk Associate (OTTO)
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About The Position
TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change. The position involves managing media content through specific workflow-based operations, monitoring, reconciling, and performing quality assurance on content. The role requires adeptness with all client tools to make necessary changes to content and involves written and verbal communication with clients and network partners. Additionally, the position includes triaging issues and collaborating with cross-functional teams to escalate, mitigate, or troubleshoot issues, as well as rule, analysis, and knowledge-based decision-making. The candidate will be responsible for end-to-end ownership, tracking, and reporting of issues.
