Partner Relations & Experience Specialist

Otterbein SeniorLife • Lebanon, OH

4d

About The Position

The partner experience at Otterbein SeniorLife is critical in our strategy to make our organization THE place to work. The Partner Relations & Experience Specialist is a key member of the People & Culture (P&C) team responsible for supporting the Director of Partner Relations & Experience in key areas of the partner and candidate experience, including but not limited to recognition, internal communication, events/activities, and partner surveys.

Requirements

• Bachelor’s degree, OR
• 4+ years of relevant experience, OR
• Combination of relevant education, certification, and experience
• The position requires day travel and occasional overnight travel to the sites that its supports throughout Ohio and Indiana.

Nice To Haves

• Prior experience desired with;
• UKG or similar HRIS
• Greenhouse or similar ATS
• Red e App or similar internal communications app
• Proficient with Microsoft Office products

Responsibilities

• Assist with the administration and implementation of current and future programs, including proactive reporting, ordering of awards, and relevant communications
• Continually enhance, encourage, and suggest new ideas for recognition opportunities that align with the Otterbein Experience Behaviors
• Support with administration of the company’s internal communication application, including new user troubleshooting, user/group maintenance, file and resource management, and ad hoc reporting
• Create calendars and schedules of meaningful content and messages that are communicated to employees for significant events and holidays
• Act as the key point of contact for questions and escalate to appropriate parties when necessary
• Respond to any messages or requests timely
• Administer partner surveys, including new hire surveys, annual surveys, pulse surveys, and exit surveys
• Edit current surveys and create new surveys to capture necessary data and feedback
• Run regular reports of completed surveys and collaborate with P&C leadership to create insightful and actionable dashboards and reports for leadership
• Assist and/or lead Home Office partner engagement events, including but not limited to the Annual Christmas Party
• Propose new engagement initiatives based on feedback or trends to support the culture of the organization in alignment with the Otterbein Experience Behaviors
• Lead the onboarding experience for new hires at the Home Office, including administration and coordination of pre-hire drug tests, background checks, orientation and other requirements.
• Act as primary contact for questions regarding pre-employment and onboarding for new hires across the organization
• Continuously improve the onboarding experience based on feedback from new hires, hiring managers, and P&C representatives
• Research and implement, if justified, the automating and/or outsourcing of the pre-hire experience
• Facilitate and coordinate orientation for assigned locations as needed
• Assist with the coordination, scheduling, and facilitation of P&C training programs
• Partner with P&C Leadership to develop and implement new training programs in order to meet the needs of their roles and accomplish organizational goals and objectives
• Regularly visit locations within assigned region to develop and foster a people-centered culture
• Partner with managers to ensure disciplinary actions are accurate and compliant
• Assist with facilitation of partner round tables
• Act as point of contact for P&C related questions
• Partner with on-site leaders to ensure regular safety committees are occurring and collaborating on appropriate action plans
• Support on-site partners with appropriate documentation of injuries and OSHA logs as required
• Collaborate with Partner Services team on proper administration of Worker’s Compensation documentation
• Support the maintenance, administration, and training of the company’s Applicant Tracking System in addition to associated communications and interview scheduling tools
• Update and maintain job descriptions
• Ensure adherence to applicable labor laws, regulations, and company policies
• Support on-site partners as needed for accurate and compliant documentation and processes to prepare for state surveys

Benefits

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support
• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection
• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees