Partner Relations Analyst

American Express Global Business Travel • New York, NY

10d • Onsite

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We're looking for a Partner Relations Analyst to join our growing team. If you're passionate about travel, making connections, working with others, and providing a world class experience for our partners, you might be perfect for our team. This role will support the Supplier Relations Team at Ovation Network for, responsible for supplier relations, partnerships and management of our luxury Independent Agents. This position is an exciting and rare opportunity; the successful candidate must have excellent communication and organization skills, work cohesively in a team, be a good listener, and act swiftly. Location: New York City/In-Office The ideal candidate will possess the following attributes: Exceptional Organizational Skills: Demonstrates the ability to streamline processes, maintain updated resources, and manage multiple responsibilities, such as event logistics, RSVP tracking, survey data compilation, and partner information updates. Strong Business Acumen: Excels in managing event coordination, overseeing partner portals, and effectively communicating with partners to ensure alignment and added value. Passion for Luxury Leisure Travel: Has an understanding of the luxury travel industry and the dynamics of working with Independent Agents, ensuring seamless interactions and value-driven partnerships. Collaborative and Networking Savvy: Enjoys building relationships, seeking out new opportunities, and strengthening ties within the IA community to foster growth and attract new talent to the Ovation Network. Detail-Oriented and Resourceful: Skilled in responding to requests, maintaining structured systems like portals and tracking systems, and ensuring timely follow-ups with partners.

Requirements

• 1-5+ years of leisure travel experience with a proven ability to deliver results in a commercial environment.
• Exceptional organization and time management
• Strong understanding of technology and data governance
• Excellent data and analytics acumen to drive IA and supplier relationships
• Creative thinker with strong strategic and executional skills
• Open-minded and innovative, with perseverance to see projects through to completion

Nice To Haves

• International experience and familiarity with working across remote teams and time zones are a plus

Responsibilities

• Support in partnering with leisure suppliers to grow and strengthen the Ovation Network.
• Schedule and coordinate office visits, site inspections, and events.
• Compile and distribute partner information and updates to Independent Agents (IAs).
• Assist with partner outreach for promotions and value-added opportunities for IAs.
• Manage RSVPs and provide administrative support for events, FAM trips, trade shows, and site inspections.
• Oversee and assist with partner portal registration/assistance, including hotel loyalty programs, cruise portals, and Virtuoso.
• Maintain and update partner information on the IA Portal to ensure accuracy and accessibility.
• Compose surveys and compile associated data.
• Provide support for Virtuoso portal management and assist IAs with related queries.
• Attend and cover local partner events to represent the team and support partner engagement.
• Seek new opportunities & identification of new sources of value: Travel Trends Travel Tools Destination Research Identifying new Suppliers

Benefits

• Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed