Partner Program & Enablement Manager

Watershed • New York, NY

3d • Hybrid

About The Position

We are growing our Partnerships team and looking for a Watershed product, services, and customer expert to lead the development of how we work with partners – including architecting our partner services menu and training our partners and internal teams on how to co-deliver successful customer outcomes.

We’re at a high-growth, early stage phase with our program, and your role will involve developing and scaling the key, foundational components (e.g. Joint service/software offering, partner certification program), as well as working closely with internal Watershed teams to define and optimize how we collaborate most effectively. Through your efforts, you'll shape the direction of our partner ecosystem, driving adoption and successful customer deliveries for both our partners and Watershed.

You’ll work directly with our Head of Partnerships, along with a number of cross-functional partners in Sales, Sustainability Advisory & Services, Customer Success, Product, and other teams. Your role will span our global partner program - across system integrators, technology partners, cloud providers, and across all territories.

This role is based in New York and will require some travel.

Requirements

• Have 5+ years of experience in partner enablement, partner success, customer success, or professional services roles, ideally in B2B SaaS
• Have experience working with system integrators, consulting firms, or technology partners in a co-delivery model
• Are a passionate thought-partner and collaborator across product, marketing, data and customer teams
• Excellent written and verbal communication skill; ability to convey complex concepts clearly and succinctly, adapting content for multiple audiences with different needs
• Ability to see an issue from multiple perspectives. This role requires looking at a process/system/offering from the vantage point of the customer, the partner, and the Watershed team(s) that are co-delivering, and optimizing not for one but for all.
• Must be willing to work from an office 4 days per week (except for remote roles)

Nice To Haves

• Bring experience in designing and scaling services offerings, training programs, or certification frameworks (Nice to have)

Responsibilities

• Design and develop our partner services menu by understanding the customer need, partner capabilities, integration with Watershed services, and how to bring to market, aligning closely with our in-house Sustainability Advisory & Services team
• Lead partner trainings to enable our most strategic partners to position, pitch, and deliver services using Watershed for their clients
• Enable internal Watershed teams on partner services and how to work most effectively with partners in both pre and post sales capacities
• Partner with the customer team to ensure the success of joint Partner/Watershed delivery, including customer outcomes, partner outcomes, and the ability for Sustainability Advisory & Services team to deliver efficiently; develop our partner services delivery playbook and best practices and incorporate learnings to optimize for continued improvement, aligning closely with our internal teams
• Collaborate with sales and marketing teams to identify and prioritize partner program needs and create/drive cross team initiatives
• Work with product and engineering teams to ensure partner needs and requirements are incorporated into product roadmaps

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees