Partner Performance Analyst, Cash App

Block • Saint Louis, MO

1d

About The Position

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role As a Partner Performance Analyst, you’ll oversee the performance and enablement of external support partners, ensuring they deliver consistent, high-quality service. You’ll use data and AI-powered insights to monitor results, drive improvements, and surface trends that inform operational decisions. Through strong relationships, governance, and continuous feedback loops, you’ll help partners achieve business goals and elevate the overall customer experience.

Requirements

• Licensing: FINRA Series 7, 24 and 63 (or equivalent).
• 3+ years of experience in operations, vendor or partner management, enablement, or quality programs.
• Leverages AI-driven analytics and reporting tools to identify performance trends, predict emerging risks, and recommend data-informed actions that improve partner efficiency and quality.
• Strong analytical ability and comfort working with data and reporting tools to generate insights and recommendations.
• Experience running partner performance programs, scorecards, and governance cadences.
• Demonstrated skill in quality assurance, root cause analysis, and coaching to drive measurable improvement.
• Excellent stakeholder management, communication, and facilitation skills.
• Organized, detail-oriented, and able to manage competing priorities across internal and external teams.
• Familiarity with customer support or contact center environments and ticketing or tracking systems is a plus.

Nice To Haves

• Bilingual in English & Spanish

Responsibilities

• Monitor day-to-day performance of external partner teams that support front-line operations.
• Produce regular performance reports and scorecards that surface trends, outliers, and clear next steps for partners and stakeholders.
• Integrate AI-based insights into weekly performance reviews and dashboards to proactively identify trends, forecast capacity needs, and pinpoint improvement opportunities across partner teams.
• Translate findings into coaching, process changes, and risk reduction.
• Lead routine governance and business reviews, track agreed actions, and drive issues to resolution.
• Facilitate frontline learning and feedback loops with partner teams to capture voice-of-customer and improve operational consistency.
• Investigate escalations, lead root cause analysis, and assist with corrective actions with partners and internal teams.
• Partner with cross-functional teams to deliver enablement, documentation, and tooling that improve accuracy and efficiency.
• Maintain quality standards, calibration practices, and partner-facing documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed