Partner Ops Excellence Manager I, Connected Store

Instacart • Remote, OR

394d • $142,000 - $158,000 • Remote

About The Position

As a Manager in Operations Excellence at Instacart, you will be instrumental in driving operational success across retail partners. This role involves ensuring the seamless integration of fulfillment and in-store technologies into retailers' operations, enhancing both customer and associate experiences. You will collaborate with cross-functional teams and engage with retailers to identify performance opportunities and implement innovative solutions, directly contributing to the transformation of retail operations.

Requirements

• 5+ years of experience in operations, retail, account management, or a related field.
• Experience managing internal and external stakeholders.
• Excellent written and verbal communication skills, including real-time support and troubleshooting.
• Ability to manage key relationships and maintain strong partnerships with top retailers.
• Strong sense of ownership and attention to detail, with a proactive approach to problem-solving.
• Comfort in data and analytics, with the ability to review key metrics and drive improvement actions.
• Flexible and resourceful, with a positive attitude in demanding environments.
• Ability to travel up to 50% of the time.

Nice To Haves

• Bachelor's degree.
• Experience with G Suite, MS Office, and SQL.
• Experience in e-commerce or grocery.

Responsibilities

• Serve as a strategic advisor to retailers using Instacart's technology, developing operational solutions that maximize success.
• Identify and respond to performance gaps by crafting innovative, from-scratch solutions that drive operational excellence.
• Work cross-functionally with internal teams to guide the development of solutions that support retailers in maximizing technology usage.
• Build operational buy-in from retail partners, fostering strong relationships to drive alignment and execution.
• Collaborate with program management to refine and scale best practices for deployment and implementation strategies.

Benefits

• Highly market-competitive compensation and benefits.
• Remote work flexibility under the Flex First policy.
• Eligibility for new hire equity grants and annual refresh grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Couriers and Messengers
• Education Level: Bachelor's degree