Partner Operations Manager

UVeye•Teaneck, NJ

About The Position

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a strategic Partner Operations Manager to serve as the architect and operator of our global partner ecosystem. You will be responsible for the end-to-end operational health of our partnerships, including Referral Partners, Resellers, OEMs, and Technology Alliances. Your mission is to build the operational infrastructure to capture and action every lead, create the platform for partner onboarding, and develop the analytics suite to monitor the performance of our entire partner network. A day in the life and how you’ll make an impact: Ecosystem Infrastructure & Lead Engine: Lead Management Architecture: Build and maintain the end-to-end infrastructure for partner lead registration, routing, and tracking. Ensure 100% visibility into every lead lifecycle. Closed-Loop Reporting: Develop the "feedback engine" that ensures internal sales teams action every partner lead and that progress/outcomes are systematically reported back to the referring partner. Process Automation: Streamline deal registration, co-selling workflows, and referral fee/commission processing to reduce manual overhead. Partner Platform & Enablement: Onboarding Experience: Design and manage the digital platform or portal used to onboard new strategic partners, ensuring a seamless experience from contract signature to first contribution. Contribution Monitoring: Build dashboards and tracking mechanisms to monitor partner health and contributions beyond just leads (e.g., performance, program health, and advocacy). Operational Playbooks: Create and maintain playbooks to standardize how we interact with and support different partner tiers. Data Analytics & Reporting: Performance Tracking: Own the partner data architecture within Salesforce, building sophisticated dashboards to track KPIs such as referral volume, conversion rates, and partner-sourced revenue. Actionable Insights: Provide regular reports and insights to leadership regarding partner performance and the impact of the partner channel on the overall sales pipeline. Systems Management & Cross-Functional Collaboration: Tech Stack Optimization: Manage and optimize the Partner tech stack (Salesforce, PRM tools), ensuring data integrity and automating partner-related workflows. Bridge Builder: Act as the primary liaison between partner managers and internal teams (Sales, Marketing, Finance Operations) to ensure standard sales processes are followed.

Requirements

5+ years of experience in Partner Operations, Revenue Operations, or Sales Operations, ideally within a SaaS environment.
Proven experience building operational infrastructure for partner programs or referral networks.
Deep proficiency in Salesforce, specifically in building complex reports, dashboards, and automated workflows.
Experience building or managing Partner Relationship Management (PRM) tools and lead distribution systems.
Strong analytical skills with a problem-solving mindset and the ability to translate partner data into business strategy.
Bachelor’s degree preferred.

Responsibilities

Lead Management Architecture: Build and maintain the end-to-end infrastructure for partner lead registration, routing, and tracking. Ensure 100% visibility into every lead lifecycle.
Closed-Loop Reporting: Develop the "feedback engine" that ensures internal sales teams action every partner lead and that progress/outcomes are systematically reported back to the referring partner.
Process Automation: Streamline deal registration, co-selling workflows, and referral fee/commission processing to reduce manual overhead.
Onboarding Experience: Design and manage the digital platform or portal used to onboard new strategic partners, ensuring a seamless experience from contract signature to first contribution.
Contribution Monitoring: Build dashboards and tracking mechanisms to monitor partner health and contributions beyond just leads (e.g., performance, program health, and advocacy).
Operational Playbooks: Create and maintain playbooks to standardize how we interact with and support different partner tiers.
Performance Tracking: Own the partner data architecture within Salesforce, building sophisticated dashboards to track KPIs such as referral volume, conversion rates, and partner-sourced revenue.
Actionable Insights: Provide regular reports and insights to leadership regarding partner performance and the impact of the partner channel on the overall sales pipeline.
Tech Stack Optimization: Manage and optimize the Partner tech stack (Salesforce, PRM tools), ensuring data integrity and automating partner-related workflows.
Bridge Builder: Act as the primary liaison between partner managers and internal teams (Sales, Marketing, Finance Operations) to ensure standard sales processes are followed.