Partner Operations Manager

Super.com

79d • $76,000 - $139,000

About The Position

We are seeking a highly analytical, data-driven Partner Operations Manager to join our Strategic Operations team. This role is ideal for someone with a strong background in sales enablement, compliance and/or operational strategy, who thrives on solving complex problems with data and has a proven ability to manage and optimize partner relationships. The successful candidate will play a key role in developing and executing strategies to enhance partner performance & accountability, resolve disputes, and drive operational excellence.

Requirements

• Bachelor’s degree in Business, Economics, or related field.
• 3+ years in operations, strategy, or business development — ideally in travel, fintech, or membership sectors.
• Advanced proficiency in Excel and/or SQL, with experience in data visualization tools (e.g., Looker, Amplitude, Power BI) to drive insights and decisions.
• Strong understanding of partner operations, process design, and dispute resolution to improve performance and accountability.
• Proven ability to develop financial models and strategies that optimize partner performance and manage complex issues.
• Experience collaborating across Product, Engineering and Customer Service to deliver measurable outcomes.
• Analytical thinker with high attention to detail, skilled at identifying gaps and leading initiatives that enhance efficiency and scalability.
• Excellent written and verbal communication skills; able to present data-driven recommendations to senior stakeholders.

Responsibilities

• Analyze partner performance data to identify trends, risks, and opportunities for improvement.
• Develop and implement financial models & strategies to optimize partner relationships, resolve disputes, and enhance operational efficiency.
• Collaborate with internal stakeholders to align partner strategies with broader business objectives.
• Lead initiatives to improve partner onboarding, performance monitoring, and issue resolution processes.
• Prepare and deliver presentations and reports to senior leadership, providing actionable insights and recommendations.
• Stay current on industry trends, best practices, and regulatory changes impacting supplier operations.

Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
• Family-Friendly Benefits: Generous parental leave and a flexible return-to-work plan.
• Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees