Partner Manager

ServiceNow•Nashville, TN

About The Position

What you get to do in this role:The Partner Development Executive manages ServiceNow relationships with our Partner Ecosystem across the AMS Region. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes:Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)Coach partners both remotely and face-to-faceCommunicate partner programs' requirements and benefits across the ecosystemProvide daily management of partner ecosystemWork with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplishedConduct quarterly and bi-annual business reviewsDevelop partner business case and program roadmapsArticulate investment areas needed to both enter and progress through the partner programImplement remediation plansManage partner portal and other systemsWork towards partner revenue goals through teaming and subcontractingParticipate in marketing eventsApproximately 10% travel

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
At least 5 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans.

Responsibilities

Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus.
Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
Coach partners both remotely and face-to-face
Communicate partner programs' requirements and benefits across the ecosystem
Provide daily management of partner ecosystem
Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
Conduct quarterly and bi-annual business reviews
Develop partner business case and program roadmaps
Articulate investment areas needed to both enter and progress through the partner program
Implement remediation plans
Manage partner portal and other systems
Work towards partner revenue goals through teaming and subcontracting
Participate in marketing events