Partner Lifecycle Program Manager 3

Red River • Raleigh, NC

2d

About The Position

We are seeking a dynamic and strategic Global Program Manager to lead the development and execution of a comprehensive strategy for the Global Partner Lifecycle program, encompassing Recruiting, Onboarding, Activation, Enablement, Go-To-Market (GTM), and Partner Success. This role will sit within the Partner Engagement Experience organization and will play a critical role in enhancing the overall partner journey. This role can be hired in the US, Latam or EMEA regions.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field; advanced degree preferred.
• 3 - 5 years of experience in program management, partner management, or related fields, with a strong understanding of partner ecosystems.
• Proven track record of developing and executing successful strategies across multiple areas of the partner lifecycle.
• Experience and knowledge across multiple partner profiles and engagement motions.
• Strong analytical skills, with the ability to interpret data and translate insights into actionable strategies.
• Strong interpersonal and communication skills, with the ability to influence and collaborate across teams and levels.
• Experience in project management tools and methodologies, with a focus on agile practices preferred.
• A proactive mindset and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Cross-Functional Collaboration: Work closely with key stakeholders across various teams, including Sales, Marketing, Product, and Customer Success, to create a seamless partner experience.
• Operationalization: Develop actionable plans to operationalize the strategy, including timelines, resource allocation, and milestones for each stage of the partner journey.
• Execution & Management: Oversee the implementation of initiatives related to recruiting, onboarding, activation, enablement, and ongoing partner success, ensuring adherence to best practices and timelines.
• Performance Monitoring: Establish key performance indicators (KPIs) to measure the success of partner programs, and continuously assess performance against these metrics.
• Feedback Loop: Create and maintain mechanisms for gathering feedback from partners and internal stakeholders, using insights to drive continuous improvement of the partner experience.
• Training & Enablement: Develop content and collaborate with the enablement team to implement training programs to ensure internal teams and partners are equipped with the necessary knowledge and tools for success.
• Documentation & Reporting: Maintain comprehensive documentation of strategies, processes, and results, providing regular reports to leadership on program status and impact.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level