Partner Engagement Manager, U.S. Central Command

Onebrief • Tampa, FL

83d

About The Position

Onebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. With unparalleled collaboration features, AI-enhanced tools, and customizable workflows, Onebrief makes staffs superhuman. The expanding roster of customers includes COCOMs and Service Components worldwide. Founded in 2019 by a group of experienced planners, today, Onebrief's workforce of 120+ spans veterans from all forces and global organizations, and technologists from leading-edge software giants. Onebrief's growth is exemplary, having raised $53M+ and counting from leading venture investors.

Requirements

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Advanced military education: Command and Staff, Advanced Military Studies.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
• Current Top Secret clearance with eligibility for SCI.

Nice To Haves

• You love our users, and you want to work with them.
• You deeply understand large military headquarters and want to apply that within U.S. Central Command.
• You pay attention to detail.
• You can get things from large government organizations.
• You have technical skill.
• You work well with customers.
• You're intense about our mission.
• You're ambitious.

Responsibilities

• Own the entire customer relationship, from users up to Generals.
• Rapidly expand product usage until ~100% of J35 and J5 plans are in Onebrief.
• Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year.
• Clearly communicate user needs to the product team.
• Maintain a high product proficiency, and excite the customer about each product improvement.
• Instill the Onebrief brand image.
• Enable our expansion to Allies and Partners.
• Lead or support exercises.
• Use your observations of our users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics in order to support renewals and future sales.
• Coordinate with the customer and our product engineering team when responding to incidents.

What This Job Offers

• Industry: Publishing Industries
• Number of Employees: 101-250 employees