Partner Engagement Manager, Manufacturing

Xometry • Boston, MA

118d • Hybrid

About The Position

We are looking for a strategic and results-driven Partner Network Manager to lead our Partner Network initiatives. This role is akin to a supplier development position, focusing on cultivating and managing a high-performing network of partners. You will be instrumental in enhancing partner capabilities, driving performance, and ensuring alignment with our operational goals to deliver exceptional outcomes for our customers. A typical day will consist of peeling back the lens to determine how to improve the quality of your Suppliers by both serving as an advocate and coach. You will become a trusted resource for your cohort with the end goal of improving customer outcomes by reducing manufacturing variability.

Requirements

• Bachelor's Degree or equivalent required
• 8+ years serving as a lead/leader in supply chain or manufacturing
• Experience with manufacturing, machining, and the language and rhythms of the manufacturing environment is a strong plus
• Proven ability to analyze data and implement strategic improvements to balance customer and supplier needs
• Proven track record of identifying knowledge gaps and delivering training and mentorship to develop others
• Top-class analytical skills - understands the importance of data and acumen and converts insights to action
• Strong communication and presentation skills
• Experience in developing and delivering training programs
• Fluency with presentation, document, project management and other essential business applications

Responsibilities

• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards
• Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes
• Create and implement partner certification programs to establish quality benchmarks and standards, akin to supplier quality assurance
• Manage the Partner Outsourcing Group program, including eligibility identification, sufficient vetting to quality requirements, and promotion/demotion dependent individual Partner Performance
• Develop tailored training and coaching programs to elevate partner capabilities and performance, mirroring supplier development initiatives
• Manage operational escalations and provide timely resolutions to ensure partner satisfaction
• Lead initiatives to reduce partner churn and maintain a robust network
• Serve as the ITAR conversion leader
• Conduct on-site assessments to establish best practices and promote 'Xometry Certified' partners
• Maintain comprehensive training records and standardize partner training materials
• Collaborate with marketing teams to drive partner acquisition strategies and campaigns

Benefits

• Innovative Environment: Be part of a forward-thinking company that embraces change and values creativity
• Career Growth: We prioritize professional development and offer opportunities for advancement
• Inclusive Culture: Join a diverse team that values collaboration and different perspectives
• Comprehensive Benefits: Enjoy a competitive benefits package, including health coverage, retirement plans, and generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees