Partner Enablement

Clay Labs • New York, NY

1d

About The Position

Clay's solutions partner ecosystem plays a critical role in how customers experience Clay, especially as we scale partner-led implementations and ongoing Clay-centric work. As this ecosystem grows, partner success increasingly depends on how quickly partners ramp and how effectively they deliver for customers.
We're hiring for a foundational role on the Partnerships team focused on Partner Enablement. You'll work closely with Partnerships, Customer Success, and GTM Enablement, with a clear mandate: turn partners into high-quality, revenue-generating, repeatable extensions of Clay.
This is not a sales role. This is a systems and outcomes role — owning how partners learn Clay and how partner readiness translates into strong adoption, retention, and expansion.
You'll be a builder: designing programs, defining standards, and working directly with partners to ensure early success and long-term scale.

Requirements

• 4–7+ years of experience in enablement, customer success, professional services, partner programs, or solutions delivery at a B2B SaaS company
• Experience working with solutions partners, agencies, or SIs, ideally supporting partner ramp, delivery, or post-sales success
• Strong instincts for delivery quality, customer experience, and expectation-setting
• Comfort working across technical and non-technical audiences, from builders to practice leaders and executives
• A systems-oriented mindset - you enjoy turning ad-hoc support into scalable programs
• Calm, clear communication skills, especially in escalated or customer-sensitive situations
• Strong cross-functional collaboration skills and high ownership in ambiguous environments

Nice To Haves

• experience with LMS platforms, partner academies, delivery playbooks, accreditation programs, or CX frameworks
• familiarity with Clay or similar GTM / RevOps platforms

Responsibilities

• Own partner activation and early ramp — from program entry to first successful deployments and revenue
• Design and operate Clay's Partner Enablement engine, including an external LMS for education, certification, and progress tracking
• Build and maintain the Partner Academy with role-based curricula for sellers, builders, and practice owners
• Create modular, self-serve content and evolve programs as Clay's product and GTM motions change
• Partner cross-functionally with GTM Enablement, Customer Success, GTM Ops, and Partnerships to align standards
• Turn field insights into repeatable systems and playbooks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees