Partner Development Manager

Index Exchange • New York, NY

98d • $77,000 - $125,000

About The Position

Index Exchange is seeking a highly skilled and motivated Partner Development Manager to join our dynamic and collaborative team. In this role, you will leverage your expertise and experience as an Account Manager to drive revenue growth for top-tier publishers through our real-time programmatic exchange. Additionally, you will provide exceptional support to our clients and ensuring their satisfaction with our self-serve portal, IX Square.

Requirements

• 3-5+ years of experience in a client-facing role, with a proven track record of driving revenue growth and client satisfaction.
• In-depth knowledge of ad tech, including advertising/publisher business models, ad serving, header bidding, media trading, and real-time bidding (RTB).
• Strong expertise in customer service and account management, with the ability to prioritize tasks, solve issues, and deliver solutions at scale.
• Excellent communication skills, both written and verbal, to effectively liaise with stakeholders and manage expectations.
• Bachelor's Degree from an accredited university, preferably in a business, marketing, communications, or technology-related field.
• Proficiency in data-driven decision making and the ability to leverage data to drive actionable insights.
• Experience with CRM systems, such as Salesforce.
• Self-motivated, proactive, and enthusiastic with a strong attention to detail and a goal-oriented mindset.

Responsibilities

• Act as primary point of contact for IX Square clients, providing comprehensive support throughout the account lifecycle, including onboarding, issue resolution, relationship management, and yield optimization.
• Monitor the daily health of IX Square accounts, ensuring smooth operations and proactively addressing any issues.
• Utilize Salesforce and internal systems to efficiently manage and resolve client cases, maintaining accurate and up-to-date account information.
• Track, resolve, and escalate client issues while effectively communicating updates and managing expectations both internally and externally.
• Engage in regular cross functional knowledge sharing sessions to exchange strategies and enhance campaign performance optimization.
• Drive adoption and upsells of IX products by leveraging a deep understanding of client needs and product knowledge, serving as the main point of contact for publisher partners and facilitating client discussions.
• Develop comprehensive strategies for new publishers and product implementations, ensuring end-to-end success.
• Identify actionable insights and new revenue opportunities for partners, driving increased revenue and marketplace demand.

Benefits

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Bi-weekly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees