Partner, Client Success Executive
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About The Position
In this role, the Partner, Client Success Executive (CSE) is responsible for driving client retention by relentlessly monitoring and managing a client's success. The CSE possessing a deep knowledge of the clients desired outcomes, develops and executes client success plans focused on achieving a client's desired outcomes at every stage in the client journey. The CSE partners with sales, implementation, service and ADP leadership to drive client success. The CSE manages at all levels of the ADP and Client Organization to drive accountability for delivering the end-to-end client experience to achieve a long term and valued added partnership. The CSE will initiate interventions to address any areas of concern in overall client health, including client satisfaction, client experience and product adoption across the client's ADP portfolio. The CSE identifies customer risk and acts as an integrator with ADP and client resources to deliver on Client Success milestones and to ultimately drive long term retention and expansion of the client partnership with ADP.
