Partner Business Manager

WalkMe•Raleigh, NC

3d•Hybrid

About The Position

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's featuresâguidance, engagement, insights, and automationâemployees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. The Scaled Partner Business Manager at WalkMe is responsible for expanding and accelerating WalkMeâs partner ecosystem by managing a broad portfolio of partnersâincluding SIs, VARs, Solution Providers, and Digital Transformation Consultantsâthrough programmatic, data-driven, and scalable engagement models. This role enables partners to independently deliver value across WalkMeâs Digital Adoption Platform (DAP), ensuring they are trained, enabled, and aligned with WalkMeâs standards of delivery excellence. You will serve as the connective tissue between partners and WalkMeâs internal teams, driving ecosystem impact at scale to increase partner-sourced and partner-influenced pipeline, improve partner readiness, and strengthen WalkMeâs market presence. This role report directly to the Vice President of the WalkMe Alliances.

Requirements

5 years of experience in partnerships, channel management, alliances, business development, or ecosystem operations.
Experience managing partner ecosystems within a SaaS company; experience with enterprise software or digital transformation partners strongly preferred.
Strong analytical and operational skills; comfortable with Salesforce, data dashboards, and program automation.
Excellent communication and relationship-building skills across both partner and internal cross-functional stakeholders.
Ability to manage multiple priorities across partners in a structured, scalable, and repeatable way.

Nice To Haves

Experience with digital adoption, enterprise SaaS, or transformation consulting partners.
Familiarity with partner lifecycle tools such as PRMs, LMS platforms, and ecosystem analytics.
Experience in scaled program design, partner enablement, service delivery readiness, and digital engagement strategy.
Understanding of WalkMeâs DAP, its value drivers, and key enterprise use cases (e.g., employee efficiency, process adoption, automation insights).

Responsibilities

Monitor partner health and performance using WalkMe dashboards, Salesforce reporting, and partner scorecards.
Identify high-potential partners and deploy scalable playbooks to accelerate their WalkMe practice development.
Lead scalable onboarding, curriculum adoption, and WalkMe certification readiness for a wide portfolio of partners. Ensure partners stay up to date on WalkMe product innovations, use cases, best practices, and technical requirements. Collaborate with Partner Enablement, Product, and Professional Services teams to ensure partners can independently scope, implement, and optimize WalkMe solutions.
Execute WalkMeâs partner program strategyâbenefits, requirements, incentives, tiersâwhile ensuring compliance and operational accuracy. Partner closely with Channel Operations to improve and scale processes, leverage automation, and optimize partner lifecycle tooling (PRM, Salesforce, and internal WalkMe systems).Track program KPIs and identify opportunities to enhance partner experience and program impact.
Support scalable co-selling and co-marketing efforts to increase partner-generated and partner-influenced pipeline. Collaborate with Regional Sales Directors, CSMs, and Partner Account Managers to match partners to customer opportunities. Provide partners with repeatable GTM motionsâcampaign kits, solution plays, and service delivery frameworksâto help them independently generate demand.
Work closely with Alliances, Sales, Services, Marketing, RevOps, and Product teams to align partner strategy with WalkMeâs business objectives. Serve as an internal advocate for your partner cohortâsurfacing feedback on product, delivery patterns, and program gaps. Coordinate partner communications, newsletters, events, and scalable engagement programs.

Benefits

Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMeâs annual Wellness Month every Julyâbecause your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

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