Partner Account Manager – Americas

Brevo•Boston, MA

About The Position

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. As a proud B Corp certified company, we are committed not only to performance but also to purpose; meeting high standards of social and environmental impact. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevoâs reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached ~$193 million ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally. Brevo is building a world-class partner ecosystem to accelerate Enterprise and Pro revenue growth. As the Partner Account Manager (PAM) for the Americas, you will own developing relationships with agencies, system integrators, and solution partners across the Americas region, driving partner-sourced pipeline, co-selling opportunities, and partner enablement. This is a high-impact, revenue-generating role at the intersection of sales, marketing, and partnership operations. You will be responsible for recruiting, activating, and scaling partner relationships that directly contribute to Brevo's Mid Market growth strategy in one of our most critical markets. This role is our first PAM in the Americas. Therefore, it will blend partner acquisition and account management while we begin to scale the partner program.

Requirements

6+ years of experience in Partner Account Management, Channel Sales, or Business Development in SaaS (Martech, CRM, Marketing Automation, or E-commerce platforms preferred)
Proven track record of managing and scaling partner relationships that drive measurable revenue (SQOs, pipeline, closed deals)
Strong understanding of the Americas partner ecosystem, including marketing agencies, systems integrators, e-commerce specialists, and solution providers
Experience working with CRM systems to track partner engagement, deal registration, and pipeline management
Excellent relationship-building and communication skills, with the ability to influence and align cross-functional teams (Sales, Marketing, Product, Legal)
Self-starter mentality with the ability to operate independently, prioritize effectively, and thrive in a fast-paced, high-growth environment
Willingness to travel (up to 25%) for partner meetings, events, and regional conferences

Nice To Haves

Knowledge of competitor partner programs (Klaviyo, HubSpot, Salesforce, ActiveCampaign etc.) and best practices
Experience with e-commerce ecosystems (Shopify, WooCommerce, BigCommerce, Magento) and related agency partners
Technical aptitude to understand API integrations, CDP architecture, and marketing automation workflows
Bilingual (English + Spanish) is a plus for expanding into Latin America markets
Prior experience in a startup or scale-up environment where you've built programs from the ground up

Responsibilities

Partner Relationship Management
Build the portfolio: Build a portfolio of strategic partners across North America (agencies, SIs, solution partners) driven to generate leads for Brevo.
Drive growth & advocacy: Execute Joint Business Plans (JBPs) with top-tier partners and conduct Quarterly Business Reviews (QBRs) to align on revenue targets.
Partner Acquisition & Recruitment
Identify & Recruit: Execute targeted outbound campaigns to recruit high-potential agencies and integrators in the Americas.
Close the partnership: Manage the full cycle from inbound qualification to negotiating agreements aligned with Brevoâs framework.
Partner Enablement & Activation
Onboard for success: Guide new partners through certification and training to ensure they master Brevoâs Enterprise offerings.
Equip to sell: Provide partners with sales collateral, battle cards, and demo environments to accelerate their ability to close deals.
Revenue Generation & Co-Selling
Drive Pipeline: Drive partner-sourced and partner-influenced pipeline with clear Sales Qualified Opportunities (SQO) targets.
Facilitate Co-selling: Work closely with AEs and SEs to manage deal registration, 3-way account syncs, and maximize win rates.
Partner Program Operations & Reporting
Maintain Data Integrity: Ensure accurate CRM (Salesforce) data for partner engagement, deal registration, and revenue tracking.
Report on Performance: Track key KPIs (active agencies, SQOs, revenue) and manage commission models/tiering structures.