Partner Account Manager (Spanish, English, Russian)

Social Discovery Group • Belgrade, GA

23d • Remote

About The Position

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others. SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others. We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world. Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations. In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks. We are looking for a Partner Account Manager fluent in Spanish, English, and Russian . Your main tasks will be: Supporting and managing partners in Bitrix CRM, including handling complex and non-standard requests; Analyzing platform dynamics, key metrics, and engagement trends to identify growth opportunities and areas for improvement; Developing and launching solutions that enhance user experience; Formulating hypotheses and running experiments to improve retention and interaction frequency; Continuously improving product mechanics and approaches to drive sustainable growth in engagement and overall service quality on the platform; Collaborating with cross-functional teams (product, analytics, engineering) to implement and scale changes.

Requirements

• Fluency in Spaish (B2+), Russian (C1), and English (B2)
• Excellent communication skills
• Experience in negotiating, working with contractors, partners, and working with claims
• Confident work with data in tables (Google Sheets, Excel)
• Advanced user of Google Workspace

Responsibilities

• Supporting and managing partners in Bitrix CRM, including handling complex and non-standard requests
• Analyzing platform dynamics, key metrics, and engagement trends to identify growth opportunities and areas for improvement
• Developing and launching solutions that enhance user experience
• Formulating hypotheses and running experiments to improve retention and interaction frequency
• Continuously improving product mechanics and approaches to drive sustainable growth in engagement and overall service quality on the platform
• Collaborating with cross-functional teams (product, analytics, engineering) to implement and scale changes

Benefits

• REMOTE OPPORTUNITY to work full time
• Vacation 28 calendar days per year
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• 50% payment for professional training, international conferences and meetings
• Corporate discount for English lessons
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees