Partner Account Manager, Mid-Enterprise

Klaviyo • Boston, MA

5h • $130,900 - $177,100 • Hybrid

About The Position

At Klaviyo, the partnerships team prides itself on being marketing and product experts. As a Partner Manager II, you will be responsible for building long-term, deep, and mutually-beneficial relationships with Klaviyo’s marketing agency and systems integrator partners. You will leverage strong consultative skills to understand your partners’ business model and growth strategy to identify ways Klaviyo can help them (and their clients) grow. In this role, you will manage relationships with Klaviyo partners, articulate the value of Klaviyo, differentiate Klaviyo from other solutions, manage business development opportunities (and co-sell) to/from your partners, drive co-marketing alongside the ecosystem marketing team, act as a thought leader in the space, and coach partners on how to grow their business, including profitability, with Klaviyo. Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. The company is developing technology to nurture personalized experiences in ecommerce and beyond, seeking ambitious and collaborative teammates focused on delighting customers.

Requirements

• Adept at influencing and relationship building.
• Partnerships, sales, or account management experience.
• Experience largely working on accounts in the SMB/MM/Enterprise customer segment and can thoughtfully reference those experiences and relationships.
• Excitement about learning a new product offering.
• Comfortable presenting product led discussions and demo’ing the Klaviyo product to your partner network.
• Thoughtful, engaging, and energetic.
• Obsessed with understanding your customer or partner.
• Comfortable operating independently.
• Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry.
• Proactively solicit and act on feedback from your customers, partners, and peers.
• Excited to be a part of and have an impact on a rapidly-growing, profitable startup.
• Positive outlook and excellent written and verbal communication skills.
• 3-4 years of SaaS account management, channel and/or sales experience.
• Ability to work collaboratively with enablement, CS, Marketing and Product to introduce and educate agency partners on new enhancements to Klaviyo’s platform.
• Ability to bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.

Responsibilities

• Become a trusted advisor to the 30 partner relationships you manage with key leaders & decision makers at these orgs + build relationships with those managing front line teams working with Klaviyo.
• Develop technical knowledge of the Klaviyo product and understand how your partners can take advance use cases to market
• Build and manage a lead referral pipeline with your partner portfolio.
• Work to understand a partner’s organization structure and business goals.
• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Act as a consultant to help our partners build or optimize their offerings around Klaviyo.
• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a partner improve their business.
• Be comfortable operating with and exceeding revenue-focused goals.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future.
• Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process.
• Drive co-marketing with our partners.
• Travel: up to 25%, to meet and develop relationships with our agency partners / events.

Benefits

• Generous benefits
• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees