Participant Support Specialist (Education and Workforce)

GODDARD RIVERSIDE COMMUNITY CENTER • New York, NY

90d • $43,751 - $58,000

About The Position

The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is seeking an experienced, dynamic, and highly focused individual to serve within the larger scope of formal and informal learning of the Education and Workforce Program, ages 17-24yo. They will carry their own caseload of up to 30 participants. This person will work with their caseload in conjunction with the multidisciplinary staff onsite to address barriers, formulate treatment plans, make referrals, complete required documentation, and assist our participants in meeting their goals. Weekly supervision will be provided by Clinical Director (LMSW/SIFI) at Stanley M. Isaacs Neighborhood Center.

Requirements

• At least 1-2 years of human services, education, community development, social work, or relevant experience
• Bachelors degree in human services field
• Strong writing, speaking, interpersonal and organizational skills
• Experience providing case management, facilitating group work, managing data, and effectively coordinating entitlements, benefits, and community resource network, completing treatment plans and monitoring client progress
• Must value team building, be able to work independently, and understand how to actively engage the community to address complex issues

Nice To Haves

• Must be able to work with a diverse population
• Knowledgeable with Microsoft Office and databases, such as Salesforce and ASIST is a plus
• Must be able to effectively multitask and maintain a high level of customer service skill
• Knowledge of EBT as it relates to Trauma Informed Care and interest in expanding their knowledge of other therapeutic interventions

Responsibilities

• Complete biopsychosocial for all on case load and identify treatment plan w/SMART goals for those participants who qualify
• Provide weekly/bi-weekly sessions for all participants on caseload
• Maintain notes, treatment plans for all participants on caseload in accordance with funder and agency policies
• Identify, predict, and mitigate barriers to self-sufficiency including economic, education, and employment needs
• Work with participants to achieve educational, workforce and economic goals, enabling participants to access educational and employment services
• Determine social service needs, screen for benefits, assist with applications and make referrals to community agencies as necessary
• Provide individualized case management services and support to participants as needed
• Assist individuals with navigating complex systems including healthcare, social services, education, and financial systems
• Facilitate workshops weekly to provide social emotional skills
• Track internal and external referrals of all participants on caseload
• Responds to participants’ needs for mental health, substance use, behavioral, housing, financial and other social services and identifies appropriate community supports as needed
• Documents and tracks all interactions with participants through case notes and other tools according to timelines set by supervisor and/or funding specifications
• Cultivates strong community-based partnerships with organizations that can serve as referral partners to meet the needs of participants
• Performs other duties as required

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees