Participant Experience Liaison
About The Position
The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. The Participant Experience Liaison is accountable for connecting PACE participants to our PACE system of care, and serving as a liaison between participants and their WelbeHealth care team. This role focuses on ensuring smooth onboarding to the PACE program, and plays a key role in supporting participants throughout their entire WelbeHealth journey.
Requirements
- High school diploma or equivalency; professional experience may be substituted
- Excellent organizational, customer service, and communication skills in settings with seniors, their families, and IDT members
- Ability to present information to various groups and leadership
- Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
Nice To Haves
- Bachelor’s degree in communications or relevant field preferred
Responsibilities
- Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines, other care team members, and external providers to ensure the highest level of care
- Assist management with participant experience and service recovery related special projects, such as implementation of satisfaction surveys
- Facilitate communication among service providers, families, participants, and caregivers
- Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
- Support the grievance process, providing high touch customer service and partnering with IDT and participant until resolution
- Attend all required meetings and committees as directed by supervisor
- Continue check-ins with participants to ensure they are no longer a risk for disenrollment and their concerns have been handled
Benefits
- Apply your service expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
- Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
- 401k match, healthcare coverage and a broad range of other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
