Participant Experience Coordinator

AltaMed•Commerce, CA

3d•$27 - $34

About The Position

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview The PACE Participant Experience Coordinator role is responsible for providing supportive services to PACE Program participants. The Coordinator serves in a key liaison role in collaboration with PACE Center Leaders, working on the development of patient satisfaction, between PACE participants, their families, and caregivers for thorough and timely resolutions. Responsible for the My AltaMed portal, DHCS Alternative Format Selection Requests, and other patient satisfaction areas. The PACE Participant Experience Coordinator is an integrated member of the PACE Quality Team; thus, under the supervision of the Director of PACE Quality Improvement & Compliance, supports the PACE Quality Team in areas around patient satisfaction.

Requirements

Associate’s Degree required.
Minimum of 1 year of experience in a health care setting that supports provider and/or patient engagement departments required.

Nice To Haves

Bachelor’s Degree in a health-related field preferred.
Minimum of 1 year of experience in process improvement and/or other quality improvement-related experience is preferred.