Participant Enrollment Specialist

Mains'l • Brooklyn Park, MN

3d • Hybrid

About The Position

Mains’l Services is seeking a Participant Enrollment Specialist to join our Financial Management Services (FMS) Team. The Participant Enrollment Specialist will guide individuals and their teams through the intake and enrollment process for Minnesota’s FMS programs. As a key resource for participants, you’ll play a vital role in supporting their transition into self-directed services and ensuring they understand program requirements and processes.

Why Mains’l Services?

At Mains’l, we’re not just committed to service—we’re committed to our people. We’ve been named a Top Workplace in Minnesota and a Top USA Workplace for the past three years, with additional awards for our Innovation, Work-Life Flexibility, and Purpose & Values.

Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.

Requirements

• Previous customer service experience required
• Ability to maintain confidentiality and adhere to HIPAA and other regulatory requirements
• Proficiency in Microsoft Office Suite
• Experienced using database systems and handling detailed data entry
• Strong mathematical and analytical abilities
• High attention to detail and accuracy
• Strong organization and time-management skills
• Ability to manage a high volume of daily communication

Nice To Haves

• Previous experience supporting individuals via FMS, Medicaid, or PCA/CFSS/CDCS programs is strongly preferred
• College Degree in Human Services or Social Work is preferred

Responsibilities

• Provide excellent customer service to participants via phone and e-mail
• Act as a knowledgeable resource on self-directed services for participants and stakeholders
• Demonstrate detailed understanding of Minnesota’s Self-Directed Services Programs
• Communicate roles and responsibilities in household employer relationships
• Process program documentation accurately and within established timelines
• Ensure all required documentation is received and compliant with regulations
• Review participant onboarding packets for completeness and accuracy
• Accurately enter date into internal systems
• Train new managing parties on timesheet systems, regulations, and expectations
• Uphold Mains’l Values in all interactions and decision-making

Benefits

• Paid (on-the-job) training
• Education Assistance – up to $2,000 per year
• 401(k) and matching
• Sick time
• Paid Time Off
• Health Insurance – including dental and vision
• Life Insurance
• Health Savings Account
• Opportunities for growth and advancement
• and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees