Participant Coordinator (Full-Time, Part-Time, Day, Swing and Graveyard Shifts Available)

L.A. Family Housing Corporation • North Hollywood, CA

2d • $21

About The Position

The Participant Coordinator is responsible for completing intake at program entry to ensure all participant documentation has been retrieved and program standards have been explained. The Participant Coordinator is responsible for providing support and advocacy through crisis intervention, conflict resolution, and linkage to social service resources. This position will provide general front desk support and coverage, perform clerical and administrative duties such as answering phones, managing sign in sheets and generating incident reports. In addition, this position will assist with daily living needs and monitor daily activity to ensure the cleanliness of the facility and safety of both staff and participants.

Requirements

• Advocacy and case management skills preferred
• Effective problem-solving skills
• Excellent time management skills
• Conflict resolution skills
• Customer service skills
• Ability to provide crisis interventions
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
• Proficient in written and oral communication
• Bilingual: Spanish/English a plus
• Show strong leadership abilities, team and independent work skills
• Good organizational skills, and ability to follow through from beginning to end on tasks and projects
• Must be able to work a flexible schedule at multiple sites including evenings, weekends, and holidays
• Maintain and execute confidential information according to HIPAA standards
• Must have the ability to lift a minimum of 50 pounds
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Experience in dealing with substance abuse, mental health, and crisis intervention desired

Responsibilities

• Completing intake at program entry to ensure all participant documentation has been retrieved and program standards have been explained.
• Providing support and advocacy through crisis intervention, conflict resolution, and linkage to social service resources.
• Providing general front desk support and coverage
• Performing clerical and administrative duties such as answering phones, managing sign in sheets and generating incident reports.
• Assisting with daily living needs
• Monitoring daily activity to ensure the cleanliness of the facility and safety of both staff and participants.

Benefits

• Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees