Participant Coordinator (Customer Service)

Connecticut Community for Addiction Recovery (CCAR)•Hartford, CT

About The Position

CCAR is looking for a full-time Participant Coordinator to provide excellent customer service and coaching to all participants of CCAR hosted Training programs. The ideal person will be enthusiastic, extremely well organized, and passionate about working closely with people in recovery. CCAR offers a highly attractive compensation package that includes competitive wages, benefits, paid holidays, and vacation time. A valid driver’s license, insurance, and a reliable vehicle are required. A cover letter highlighting your interest and experience is required. Duties and Responsibilities: Provide and assure participants receive excellent customer service from initial contact throughout their entire involvement with CCAR Training. Manage all steps necessary for participants to have an excellent experience within our CCAR Hosted offerings, including assistance with registration/enrollment in Protraxx, payment, workbook delivery, understanding of prework requirements, wrap up/certificate award, etc. Monitors enrollment, adding additional offerings when necessary. Provide coaching to participants regarding the RCP Designation, policies and procedures. Direct participants appropriately regarding next steps after a training (certificate process, certification board, etc). Utilize current platforms that support CCAR Training infrastructure, including databases and platforms such as: Access, WordPress, Protraxx, Zoom, etc. Identify process improvements to increase efficiency and performance. Review and disseminate information gathered from participant evaluations of CCAR hosted offerings and any other feedback received regarding the delivery of CCAR Training programs. Administrative tasks may include database maintenance, general office duties, collaboration with finance team, and customer service. Help resolve and/or troubleshoot any customer concerns regarding training experiences. Serve as an ambassador for CCAR and CCAR Training programs in house and in the field. Perform additional duties as required to support organizational needs and priorities.

Requirements

Prior history with Customer Service, Administrative and/or related field.
Knowledge of CCAR Training Curriculum, online and in-person preferred.
Ability to manage competing priorities in a fast-paced environment.
Proven track record in outstanding customer service.
Strong communication skills both written and verbal.
Excellent organizational skills with keen attention to detail and ability to prioritize.
Exceptional computer skills including knowledge of web-based platforms, social media, website software and database management.
Strong customer service ethic.
Time management skills.
Ability to work independently and take initiative with varied and demanding tasks.
Ability to troubleshoot and problem solve.
Cultural competency and experience working with diverse populations.

Nice To Haves

Recovery Coach Professional (RCP) Designation preferred, but not required.
Knowledge about addiction recovery a plus.
Prior Facilitation Experience preferred, but not required.

Responsibilities

Provide and assure participants receive excellent customer service from initial contact throughout their entire involvement with CCAR Training.
Manage all steps necessary for participants to have an excellent experience within our CCAR Hosted offerings, including assistance with registration/enrollment in Protraxx, payment, workbook delivery, understanding of prework requirements, wrap up/certificate award, etc.
Monitors enrollment, adding additional offerings when necessary.
Provide coaching to participants regarding the RCP Designation, policies and procedures.
Direct participants appropriately regarding next steps after a training (certificate process, certification board, etc).
Utilize current platforms that support CCAR Training infrastructure, including databases and platforms such as: Access, WordPress, Protraxx, Zoom, etc.
Identify process improvements to increase efficiency and performance.
Review and disseminate information gathered from participant evaluations of CCAR hosted offerings and any other feedback received regarding the delivery of CCAR Training programs.
Administrative tasks may include database maintenance, general office duties, collaboration with finance team, and customer service.
Help resolve and/or troubleshoot any customer concerns regarding training experiences.
Serve as an ambassador for CCAR and CCAR Training programs in house and in the field.
Perform additional duties as required to support organizational needs and priorities.