Participant Consultant, Participant Investor Concierge

Charles Schwab • Littleton, CO

251d

About The Position

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The Participant Investor Concierge is part of the Branch organization and is tasked with driving engagement, nurturing relationships, and gaining long-term client loyalty from our Retirement Plan Services and Stock Plan Services participants. As a Financial Consultant for Participant Investor Concierge (PIC), you will be supporting Schwab's Financial Concierge program, delivering personalized professional financial advice and connecting clients with wellness solutions. You will play a critical role in helping our corporate clients support their employees to secure their financial future by answering their financial questions, connecting them with investment solutions, and directing them to the available resources. Financial Concierge serves as an important bridge from workplace investment needs, such as employer sponsored 401(k) plans, to retail investor solutions. You will be responsible for introducing more participants to retail, driving asset retention, and providing help to employees at all income levels. Your typical day would include fielding inbound calls and managing appointments from our Retirement Plan and Stock Plan participants, who are seeking assistance with financial needs and questions beyond the company sponsored account. You will be assisting with client on-boarding, account set-up, and the consolidation of outside accounts to Schwab Investor Services. You will utilize a consultative approach to identify customer needs, provide client focused solutions, and share best practices with your colleagues.

Requirements

• A valid and active FINRA Series 7 license.
• A valid and active Series 66 (63/65) license (may be obtained within 90 days of employment).
• Minimum of 2 years of financial experience.
• Polished and persuasive interpersonal and verbal/written communication skills.
• Open to ongoing coaching and development to achieve positive client outcomes.
• Strong time management skills and ability to balance competing priorities.

Nice To Haves

• Bachelor's degree or equivalent work-related experience.
• Ability to quickly learn new technology and use a variety of data and systems.
• Learning mindset to understand all products and services at Schwab.

Responsibilities

• Field inbound calls and manage appointments from Retirement Plan and Stock Plan participants.
• Assist with client on-boarding and account set-up.
• Consolidate outside accounts to Schwab Investor Services.
• Utilize a consultative approach to identify customer needs and provide solutions.
• Build strong relationships and engage clients to deepen trust.
• Leverage technology to deliver appropriate advice and solutions.
• Educate participants on market conditions and investment strategies.

Benefits

• Eligible for bonus or incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree