Float Patient Services Representative

First Fertility•Plano, TX

19h

About The Position

Part-Time/Weekend/Float Patient Services Representative – Great Fit for Healthcare, Hospitality & Hotel Front Desk Professionals Fertility Specialists of Texas (FST) If you’ve built your career creating warm welcomes, mastering guest check‑ins, and delivering seamless service at a hotel front desk, your skills are a perfect match for this role. At Fertility Specialists of Texas, you’ll use that same talent for hospitality to support patients during some of the most important moments in their lives. From managing schedules and phones to guiding patients with clarity and care, you’ll bring the heart of hospitality into a setting where your impact is truly meaningful. Fertility Specialists of Texas (FST) is a leading fertility clinic known for advanced treatments and compassionate, patient-centered care. We provide fertility consultations, egg, sperm, and embryo freezing, IUI, IVF, and more — ensuring patients feel supported at every step. We are seeking a Part-Time/Weekend/Float Patient Services Representative to provide weekend coverage and assist across the practice as needed. This flexible, service-oriented role is ideal for someone who loves variety, enjoys helping different teams, and can easily adapt to new workflows — similar to supporting multiple hotel departments during high-demand periods. What a Float Role Means As a float receptionist, you’ll step in to support various clinic locations and departments on weekends and occasionally during weekday needs. Your ability to adapt — much like jumping between front desk, concierge, and guest services in a hotel — ensures our patients always receive the same warm, seamless experience. Join Us This part-time float role is a great opportunity for someone with a hospitality background who enjoys flexibility, variety, and meaningful patient interaction. You’ll work in a supportive environment, gain valuable experience in a growing healthcare field, and make a real difference in patients’ lives — all while using the service mindset you’ve developed in hotels and guest‑facing roles.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Bilingual proficiency preferred (English and Spanish).
Experience in hospitality, hotel front desk, concierge, customer service, or medical reception is highly valued.
Comfortable adapting to different teams, workflows, and clinic settings.
Familiarity with medical terminology or insurance processes is helpful but not required—training is provided.
Weekend availability is required; occasional weekday coverage may be requested.

Responsibilities

Warmly greet and check in patients, collect service payments, manage incoming calls, and reconcile daily transactions.
Provide weekend coverage at assigned clinic locations; support additional locations as needed.
Prioritize and route calls quickly, ensuring patients reach the appropriate departments.
Offer clear, friendly information about clinic policies and assist patients with completing required forms.
Verify and document patients’ insurance benefits and coverage, entering details accurately into charts.
Log phone and patient interactions in the electronic health record (EHR) while upholding the highest confidentiality standards.
Collaborate with team members to communicate schedule changes and coordinate patient flow.
Follow established guidelines for handling phone inquiries and escalate emergencies appropriately.
Assist with filing, scanning, and faxing to support administrative operations.
Strictly uphold HIPAA regulations to protect patient privacy.
Float into other Patient Services Representative roles as needed to support staff absences or high‑volume periods.