Part Time Weekend Client Support Specialist- Interim Housing Morning and Afternoon Shifts Available

Whittier First Day • Santa Fe Springs, CA

403d • $52,000 - $56,160

About The Position

The Client Support Specialist for the Pathway Home - Interim Housing program is responsible for providing direct support to participants experiencing homelessness. This role involves program intake, ensuring compliance with eligibility guidelines, and offering crisis intervention and support in a safe environment. The specialist will work closely with participants to meet their daily needs and facilitate access to resources until permanent housing is secured.

Requirements

• Strong written and verbal communication skills.
• Strong documentation and organizational skills, including electronic and hard-copy record-keeping.
• Knowledge of services provided by First Day and other social service organizations in the area.
• Ability to work independently and as part of a team.
• Ability to exercise mature and sound judgment as well as effective problem-solving and conflict resolution skills.
• Ability to work with diverse populations in a non-judgmental manner.
• Ability to manage crisis situations with minimal supervision.
• Proficiency in Microsoft Office and web-based programs.
• Successful completion of background screening and an updated Tuberculosis Test.
• Valid CA Driver's License, auto insurance, and reliable transportation.

Nice To Haves

• Written and oral proficiency in Spanish.
• Minimum two years of non-profit experience with the homeless population and/or case management.

Responsibilities

• Maintain a calm, friendly, and welcoming atmosphere at the Pathway Home facility.
• Supervise daily operations of the interim housing program and provide support services to all participants.
• Document all interactions and services in the Homeless Management Information System (HMIS).
• Assist case management staff with participant support, including dorm inspections and meeting reminders.
• Conduct checks of bed areas, outdoor grounds, and common spaces to ensure program compliance.
• Monitor and document participant compliance with program rules and guidelines.
• Coordinate on-site activities such as movie nights and partner events.
• Address safety hazards and report irregularities to the Program Manager.
• Provide conflict resolution through respectful communication and problem-solving strategies.
• Obtain and input required participant information into HMIS within 72 hours.
• Assist participants in creating and working towards a Housing and Services Plan.
• Review and verify all intake information to ensure participants meet program eligibility criteria.
• Respond to and schedule intake referrals received from DHS in a timely manner.
• Conduct individual and group intake meetings to explain interim housing policies and procedures.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Professional development assistance
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree