Part-time Warehouse Teammate/Counter Salesperson

Hajoca Corporation•Sarasota, FL

20h•Onsite

About The Position

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace. Gorman Company is one of those trade names and is looking for a Part-time Warehouse/Counter Salesperson at their Sarasota, FL location. Pay for [JOB TITLE] is between [$##] and [$##] per [hour/year] at this location. Do you thrive on providing an excellent customer experience? Are you safety and service-oriented? Do you possess the attention to detail necessary to ensure the accurate fulfillment of customer orders? If so, we’d like you to join our Warehouse team as a Warehouse Teammate. About the Warehouse Role: You will: Be responsible for counting, verifying, and receiving incoming vendor shipments and customer return material. Stock and maintain the warehouse; and pick, document, and pack customer orders in accordance with Company policy and procedure. Act with a high attention to detail to ensure the highest levels of customer satisfaction. Handle all shipping discrepancies per procedures or forward appropriate paperwork to designated employee to handle. Identify nonstock, special-order material, and damaged material and store in proper warehouse locations. Complete necessary documentation for customer shipments delivered via third-party carrier. Load and unload trucks, operate warehouse forklift and other material handling equipment safely. Inform immediate supervisor of stock depletions, count discrepancies, or damaged/defective/nonsaleable merchandise that could impact customer service levels. Ensure security and controls are in place and upheld to protect Profit Center assets. Maintain warehouse cleanliness, order, and safety. Remove empty cartons, metal bands, pallets, and other debris. Inform immediate supervisor of safety issues. Assist co-workers in servicing customers. Perform all job functions in accordance with the company’s Safety Standards. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About the Counter Salesperson Role: You will: Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. Accurately process and fill Sales Orders generated at the sales counter. Attract and retain customers. Work with the PCM to establish revenue and margin targets. Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material. Provide customers with reliable information regarding product specifications, pricing, and availability. Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed. Ensure security and control is upheld at this primary point of customer contact. Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. Process cash sale returns and refund paperwork in accordance with Company policy and procedure. Inform supervisor of inventory levels or stock depletions that could impact customer service levels. Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About You: 1+ years’ experience in customer service or counter sales; contractor sales preferred.

Requirements

1+ years’ experience in customer service or counter sales; contractor sales preferred.
Knowledge of products sold in the Profit Center
Demonstrate outstanding customer service, verbal communication, and generous listening skills.
Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
Be able to learn to operate warehouse material-handling equipment.
Be able to learn to operate and demonstrate hand tools.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process orders.
Read, write, speak, and understand English.
Be able to quickly develop comprehensive knowledge of products sold at the Profit Center.
Possess a high level of attention to detail and accuracy.
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center.
Be able to learn and operate the computer-related systems used for warehouse operations.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Responsibilities

Be responsible for counting, verifying, and receiving incoming vendor shipments and customer return material.
Stock and maintain the warehouse; and pick, document, and pack customer orders in accordance with Company policy and procedure.
Act with a high attention to detail to ensure the highest levels of customer satisfaction.
Handle all shipping discrepancies per procedures or forward appropriate paperwork to designated employee to handle.
Identify nonstock, special-order material, and damaged material and store in proper warehouse locations.
Complete necessary documentation for customer shipments delivered via third-party carrier.
Load and unload trucks, operate warehouse forklift and other material handling equipment safely.
Inform immediate supervisor of stock depletions, count discrepancies, or damaged/defective/nonsaleable merchandise that could impact customer service levels.
Ensure security and controls are in place and upheld to protect Profit Center assets.
Maintain warehouse cleanliness, order, and safety. Remove empty cartons, metal bands, pallets, and other debris. Inform immediate supervisor of safety issues.
Assist co-workers in servicing customers.
Perform all job functions in accordance with the company’s Safety Standards.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
Accurately process and fill Sales Orders generated at the sales counter.
Attract and retain customers.
Work with the PCM to establish revenue and margin targets.
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
Provide customers with reliable information regarding product specifications, pricing, and availability.
Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
Ensure security and control is upheld at this primary point of customer contact.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

Benefits

Medical, dental, vision, and prescription coverage
Accident, Hospital Indemnity, and critical care coverage
Life insurance and Long Term Disability
Pre-tax accounts for healthcare, dependent care, and commuter benefits
Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Paid pregnancy and parental leave
Paid day of community service
401(k)
Retirement cash account with company contributions
Targeted training programs focused on your personal and professional growth
Company wellness program
Employee discounts
College tuition benefits