Part-Time Virtual Customer Representative - Phoenix Valley

Consumer Cellular

274d • $16 • Remote

About The Position

At Consumer Cellular, we pride ourselves on breaking the mold when it comes to employee and customer care. We believe in offering employees the flexibility to design work schedules that meet their individual needs, while also acknowledging that customers require support at various times throughout the day. By blending employees' preferred schedules with customers' needs, we have cultivated an environment where our team members can perform at their best, ensuring exceptional service and satisfaction for our customers. We understand that a 40-hour work week is not for everyone, which is why we offer part-time scheduling options. After completing a comprehensive 4-week training program, during which you will work a standard 40-hour week, you will have the flexibility to work from the comfort of your home on a schedule that allows you too! While this role is remote, you will still need to reside within 50 miles of our Phoenix Valley center.

Requirements

• High school diploma or equivalent required.
• At least 6 months of customer service experience required; remote customer service experience preferred.
• Basic computer skills including general typing, use of common software applications, and ability to navigate the internet.
• Must have a distraction-free workplace and meet internet speed requirements.

Responsibilities

• Serve as a Customer Champion by providing exceptional service to customers calling in.
• Act as a Technology Troubleshooter by assisting customers with cellular phone operations, billing inquiries, and general questions.
• Maintain a highly organized and motivated work ethic throughout the shift.
• Collaborate with team members to create a positive work environment.

Benefits

• Part-time scheduling options available.
• Competitive wage of $16/hour with opportunities for shift differentials.
• Paid training for 4 weeks at 20 hours/week.
• Career growth opportunities based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED