Part-time Veterinary Receptionist

BluePearl Pet Hospital

93d

About The Position

BluePearl Pet Hospital in Des Moines, IA is hiring for a part-time Veterinary Receptionist to help with our nights and weekend shifts! At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Act as a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a 'stat' versus 'standard' emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Benefits

• Trupanion pet insurance and discounts to associates for pet treatments, procedures, and food.
• Opportunities for career advancement through talent development programs and leadership workshops.
• Annual continuing education allowance and free continuing education sessions.
• Access to BluePearl University for training and over 2,000 medical journals.
• Guidance from a regional licensed social worker on maintaining a healthy lifestyle in a fast-paced environment.

What This Job Offers

• Job Type: Part-time
• Number of Employees: 5,001-10,000 employees